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"If it would be possible I could give more than 5 stars. Jeff and Connie are very nice people and incredibly knowlegable specialists. They went above and beyond, conducting inspection of our house. I invited them because of presence of mold and odors. The house was thoroughly inspected not only for those problems we concerned of, but for all other possible hazards. Jeff and Connie spent as much time at our house as it was needed to complete all the aspects of required inspection. Each room, even every little space, furnace, AC unit, stove, refrigerator were inspected. Shortly after appointment I got detailed reports with photos and multiple very helpful recommendations. Now we know what exactly should be done in the house and outside in order to eliminate negative issues found by Jeff who is an expert in all aspects, related to different systems of house. Jeff and Connie are very kind and intelligent people. It was a real pleasure to spend several hours with them at our house. This appointment was life-changing for us. I highly recommend May Idoor Air Inspections to all who would like to make sure that environment of living places is safe."

"Frank was a true professional. He arrived one evening and quoted me a price on the spot to paint the interior of my house. He didn't have waste any time. When I asked him for references, he was quick to provide them without hesitation like other contractors. Frank informed me that he would start painting at 8:00am and he arrived on time. Him and his crew worked to make small repairs to the plaster ceiling and walls before painting. I admired how he prepped the first day by taping the floors to minimize paint on the floors. The next day when he actually began painting I could see the difference in the one room he painted immediately, and I knew that I made the right choice hiring him. Frank communicated well and often throughout the project. He also provided ideas on paint colors and finishes. When the project was near completion, I expressed to Frank how some areas needed to be touched out and he did it with no resistance. I would definitely hire Frank and his team again for my painting and other projects. Thank you for bring life back into my 1922 Colonial!"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Excellent parts. Fast delivery."

"Outstanding"

"Quality Built Basements did an excellent job on your front porch. Bill, the owner was a pleasure to work with and his work was excellent. He pays close attention to detail which turns out quality work. He has done other work for us in the past, and we have always been very happy with the outcome."