Get matched with top gas fireplace repair pros in Thompson, CT

"Sammy and his team were professional, clean and efficient. Turned up on time, worked quickly, and produced a great result. I had a chimney rebuild and the team were able to salvage and reuse the old bricks. The chimney looks great. The price was competitive. They even paved a crack in my front steps with the leftover cement."

"Would give 0 stars if possible. Willing to take money for a job upfront and not really willing to follow through with all of the work. Have a brand new pellet stove I can’t use because they “don’t” do permit work. I’m not sure who they think is supposed to get it approved and provide the documentation since they pulled and submitted the permit. You’d expect for this kind of money (~$8K for this job) that all aspects of the job would be taken care of instead of the homeowner having to figure out how to get the inspector the uL rating on some foil wrapping the contractor used. Beyond frustrated with this company and will never use again. They took initial payment in July of 2024 and only have months of phone calls did they finally do the job only to bail on completion at the permit stage. -1 stars?"

"I hired these folks to repair a built-in gas fireplace. This company was very responsive, communicative and prompt. Our tech was Nick, and he was excellent. He arrived right on time, diagnosed the issues, explained them to us in detail and was even able to fix them on the spot. He also did a safety inspection, as our unit had not been used for some time. Following service, he went the extra mile to vacuum up any dust and debris left by service - very much appreciated! Nick was courteous, knowledgeable and capable - I would happily have him back for any future needs with our unit. The price for service was very reasonable and came with a written, itemized estimate."

"I recently had a new chimney lining system installed in my home by Chimney bros, and I couldn’t be happier with their service. From start to finish, the team was professional, knowledgeable, and efficient. They explained every step of the process and made sure I understood the work being done. The installation itself was seamless, and the quality of their craftsmanship is top-notch. They left the work area spotless and treated my home with care, which I greatly appreciated. I can already feel the difference in how my chimney functions it's safer and more efficient now. If you’re looking for a trustworthy chimney company, I highly recommend Chimney Bros. Their expertise and customer service are unmatched. Thank you for making this process so smooth and stress free. (:"

"Absolutely fantastic service! Jake is not only an incredibly skilled plumber but also extremely hardworking and professional. I highly recommend Cowan Family plumbing!"

"Very responsive, clear and professional. Gave me information I needed and then some."

"Great service, very honest and professional. Ryan the owner reports on time explains the entire process to you so your have a clear understanding on the job that's needs to be done. Jobs is then completed with no mess left behind, like he was never their. I will personally recommend him to anyone whom need a chimney service, you will be very happy with the job as well as the cost, fair price."

"Well"

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."