"They were not able to repair skylight felt probably needed replacement"

"Initial meeting for estimate went well, but custom skylights were proposed.  Since they knew the source of the windows, they could make them to fit exactly the shafts the old ones were fit to.  Estimated completion of the entire project - 3-5 weeks, depending on the delivery of the skylights.  From that point, I had ti initiate calls to check status every week starting week 3.  Responses were "not in yet".
Once delivered to their warehouse, we got another week delay/  Explanation was plausible - this work needed their best crew, which were on a project that was extending. Expecting a two day effort.   Then we were facing weather delays (both on that project and mine).  When they did show (rain predicted for following day), the crew was very efficient in stripping off old shingles, extending the eaves, and installing the new skylights.  Managed to cover the roof with ice shield before leaving that evening, in the event..  Completed the rest before the rain came the next day.
First - they removed the gutter to do their work, but it was not their job to replace it.  Second, the corner trim, which was to be replaced was also not theirs to do.  Third, the additional aluminum wrap took another crew, which was not currently scheduled. So my calls to the office initiated those processes.  The wrapping was done, but corner boards were "special", so they needed to come out an determine what they needed to be.  I had provided them the details at the initial estimate meeting, and again, in my e,ai response to the company, including the webpage and measurements for the AZEK product they needed.  Still came out to measure, and was surprised that they were what I told them they were.  They needed to order and install.
That process took another week, and they did the actual installation on Sunday.  Since we were not living in the house at the time, I needed to make special trips each time, one hour each way.
In all the 3-5 week project took over 10 weeks, and then only because I kept on them.
Finally - the work was very well done.  Each individual crew did their piece with professionalism and expertise.  Very pleased with the outcome.  The only issue I have is with the coordination and communication from the company.  Seemingly unaware of the timelines, coordinating supplies and timing.  They continued to use the incorrect address and phone number when trying to contact me, which added to some frustration (major)  and delay (minor).  I had used them on previous gutter projects - their LeafGuards are excellent..  If you make it simple, they should be able to complete the project with little concern.  My custom skylights created a real issue for this one.
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"Great communication and great prices"

"We had a wonderful experience with Home Pros. They did a superb job removing our old roof and installing a new beautiful cedar roof. The crew was fast, extremely professional, and neat. They took care to protect our plants, and cleaned up after each days work. Most important is that they did an excellent installation of a complex roof. Anthony Marks is a rare roofer who actually cares about the final result and the client experience."

"They did great job at my roof I will hire them again Thank you guys"

"Overstate installed my new skylight that was damaged and leaking from the recent snow storm. The work was done fast and with care. During the whole process their team was understanding of my concerns, and were patient and professional. Thanks for the great work!"

"Jason did a great job with my skylight and roof. He was prompt and finished on time. Terrific job"

"They installed a new roof for us in 2018 they are very professional with a great staff and finished on time!"

"Phil was excellent: prompt in coming to loom at the problem - bathroom roof leaking near the skylight -and fixing the issue. The way Phil dealt with us and the work was very professional, efficient yet courteous. We certainly will call this group as a first option for any future work and hope they will remain competitive with good quality of work."

"Great experience working with Beckham and Crew. Very nice, understanding, skilled, timely, and amazing customer service. Highly recommended! Did a complete rebuild of my deck it came out absolutely stunning. Would give them 10+ stars if possible. Hire Lifetime construction for your next project."