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"The experience we had collaborating with Jeremy and the Sensible Home Products (SHP) team was outstanding and one beyond anything we could have imagined. In fact, we have never had a better experience with any contractor or company, of any type, than what we had with SHP. Trust, transparency, and talent are three essential elements that drive a fantastic customer experience. Jeremy demonstrated a level of trust that gave us comfort that the needed improvements made to our 90-year-old home, were appropriate and that the house would be safe, secure, and visually pleasing for future generations. This trust emerged from the initial quote that described the specific steps SHP would follow, to leaving the work area, every day, as spotless as when the team showed up, to traveling to the Boston area for a door that was not available at a store in Connecticut, to creatively and thoughtfully solving the issues and challenges the house threw at SHP, to taking every requested addition to the project with a can do attitude. In a nutshell, the SHP focus was ensuring that the improvements to our house would stand the test of time, and that the work was completed with care and dedication as if we were part of Jeremy’s family. Jeremy was transparent about the daily work. He sent us pictures of the progress made and of the structural issues that were uncovered. Although we would have wished wood rot, roof leakage, water damage and termite damage did not exist, they did. Because Jeremy provided the daily updates, he was able to share why the improvements were needed and important. He always answered my questions clearly and concisely. The SHP billing approach was clear so there were never any surprises. In fact, I was pleasantly surprised at how reasonably the project ended up costing. Observing Jeremy and the SHP teamwork was amazing. I have never seen such a talented, dedicated, caring, and creating team. They worked with amazing efficiency and effectiveness. I can attest, based on other projects we have taken on, this project would have taken much longer than the five short weeks (including Christmas and below freezing temperatures) this took. The quality of their work was remarkable and the pride in their workmanship was always evident. The extra touches he included in the project and the counsel he provided gave us 100% confidence that he would do what was right and that he, and SHP, would go above and beyond. The house is beautiful, and Jeremy and SHP will always hold a place in our hearts. They are an absolute gift, and they are now considered part of our family. I did not know Jeremy before this project, but I now count him as a friend. Going forward, we will call Jeremy and SHP first and we will know that he will care for us and for our house as if it was his own."

"Chris did an excellent job from start to finish. He worked with us to personalize the basement to our vision and he kept us informed every step of the way. We have been loving our new finished space and getting lots of compliments from friends. Can not recommend him enough!"

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"Adrian and his crew were super fast, courteous and professional. Everything looks amazing and just how I wanted. I will definitely be using this company again for future projects."

"They were professional, friendly, and completed the job as expected. I would hire them again."

"Alex Masonry exceeded my expectations. They did an incredible job on my front steps and walkway. The team was professional, punctual, and ensured everything was perfectly aligned and built to last. They kept the worksite clean and finished on time. I highly recommend them to anyone looking for reliable and skilled masonry work! I plan to hire them again to do my patio and outdoor kitchen"

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Two years ago, I met with BBB Randy to add a bathroom on our second floor. Now, two years later, after having done such a good job on our bathroom, we have finished our basement with BBB, adding a bedroom, bathroom, bar, and theater. Our home was recently constructed by Toll Brothers. Making renovations to and matching the high quality to that of Toll brothers' can be challenging at times. We were so fortunate to work with BBB and their construction quality. They make sure their customer receives exactly what they ask for and more. We have worked with Randy throughout the entire process from start to finish. He is very professional and always available to address your needs. They have good contractors and maintain the delivery schedule. Throughout the construction process, I never had to worry about anything. We love our basement, and are always receiving compliments on it! We are very thankful towards the entire BBB construction team for working on our project."

"Excellent. He showed up promptly and persevered on a difficult situation. All well now. He cleaned up very well. I am very happy and while it can be trying to go through something like this, Alex is positive and skilled and he did a masterful job."

"I'm amazed of how my shower upgrade turned out. I still can't believe cts creation finished in one day. I recommend cts creation to anybody and everybody. They killed it!"