Galleria Design Center
About us
Shops in the Galleria Design Center: Galleria Stone & Tile, Connecticut Stone, Country Club Landscapes, Custom Hardwood Flooring, Decorative Interiors, Galleria Appliance Center, Galleria Floor Decor, Modern Plumbing, Professional Building & Design, Village Cabinets
Business highlights
37 years of experience
Services we offer
Architectural woodwork, accents, appliances, cabinets, decks, fabrication, fireplaces, furniture, granite countertops, hardwood flooring, painting & faux finishes., plumbing fixtures, stone, sun rooms, tile, window treatments
Accepted Payment Methods
- CreditCard
Reviews
4.79 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 11% | ||
| 0% | ||
| 0% |
Showing 1-9 of 9 reviews
Michael W.
Jul 2014
Ok
Response from Galleria Design Center
"Good Morning, While it seems your overall experience with Galleria Stone was positive, I was hoping to further discuss the areas where you indicated disappointment (punctuality and quality). Customer satisfaction is very important to us and we're continually trying to make improvements. If possible, please contact me regarding your recent project with us so I can better understand what we could have maybe done better. Thank you! Jamie Tomassetti Director of Marketing Communications 860-346-1923"
Mark Z.
Jun 2013
We used them as a retail store and we didn't invite them for any work or installation. They were good overall.
Response from Galleria Design Center
"[member name removed], we’re pleased to hear your overall experience with Modern Plumbing was positive! We truly appreciate your business."
Evelyn B.
Mar 2013
The counters were laser templated but upon installation two of four pieces were not cut correctly. One was reworked on site to fit properly, and they took the other piece away to be recut. Upon delivery of the recut piece, it was determined the new piece was not as thick as the others surrounding it, and so they had to and quot;grind and featherand quot; the entire run of the counter to create the illusion of uniformity. It came out better than I thought it would, but I also thought it was not particularly cool that they even had to do this. Also, my new kitchen has streamlined and cleaner lines and angles than the traditional kitchen, so the edges had to be flush with the counters. They knew this at the time of templating, but still complained about it while on site.
Truthfully, I would've given the overall experience a higher rating because they did strive to deliver a satisfactory product in the end. However, I can't tell you how put off I was by the constant complaining by the crew about (1) how heavy the stone was (seriously?!); and (2) how hard their job was because I chose tight angles and had low tolerance for less-than precise cutting. Also, during the last installation, a new crew leader was very obnoxious and told me to leave them alone. This was before they disclosed that the new counter was about 1/4and quot; less thick than what they had sold me previously. They tried to hide it from me, and did it by telling me to go to another room and also saying that it looked uneven because the floors were uneven. And they also tried to blame my contractor for not installing the cabinets correctly, which was totally a lie.
So - A for effort, B for pricing (matched a competitor on the ABH granite, but overall pretty expensive but chosen because they were the only ones nearby to carry the calacatta michelangelo) and a D for professionalism. Overall - C. Would not use again.
Truthfully, I would've given the overall experience a higher rating because they did strive to deliver a satisfactory product in the end. However, I can't tell you how put off I was by the constant complaining by the crew about (1) how heavy the stone was (seriously?!); and (2) how hard their job was because I chose tight angles and had low tolerance for less-than precise cutting. Also, during the last installation, a new crew leader was very obnoxious and told me to leave them alone. This was before they disclosed that the new counter was about 1/4and quot; less thick than what they had sold me previously. They tried to hide it from me, and did it by telling me to go to another room and also saying that it looked uneven because the floors were uneven. And they also tried to blame my contractor for not installing the cabinets correctly, which was totally a lie.
So - A for effort, B for pricing (matched a competitor on the ABH granite, but overall pretty expensive but chosen because they were the only ones nearby to carry the calacatta michelangelo) and a D for professionalism. Overall - C. Would not use again.
Response from Galleria Design Center
"[member name removed], I’m very sorry you were dissatisfied with the installers for your kitchen project. We value your business and strive to train our employees in providing top-notch customer service. If possible, I would like to speak further with you regarding your installation. We believe in using these unfortunate situations as opportunities to learn and make our business better. Please feel free to contact me directly: Jamie Tomassetti, Marketing Director, 860-346-1923, [email protected]"
Dorothy F.
Nov 2012
No complaints. every thing was excellent
Response from Galleria Design Center
"[member name removed], thank you for your business. We’re happy to hear your kitchen renovations went smoothly!"
Selina M.
Nov 2012
Fantastic job...good people....fast service and reasonable pricing. I recommend them highly.
Response from Galleria Design Center
"[removed member name], we love these types of reviews! Thank you so much for taking the time to post this. We take pride in our work and are thrilled when we receive feedback such as yours. Please let us know if we can be of assistance in any other home improvement projects you may have in the future."
Dave M.
Dec 2011
When it came to buying tiles we went there at least 10 times. Everybody there was very helpful. As soon as you walk into their store there is a desk there and the person behind it always smiles and helps you out. They will direct you to the sales person. We just bought the tiles from them and did the installation on our own. I was surprised that they did not have anything to do with installation. From what I saw when I was there they do handle different aspects of design works. I saw them going over house financial people about flooring and other things were concerned. We only spent $600 for tiles in a couple of rooms. There were tiles on which you can spend less than that and I also pieces of stones which somebody bought for $42000. They can get into anybody's budget. The showroom is beautiful.
Response from Galleria Design Center
"[removed member name], thanks for posting such a positive review for our showroom. We take pride in the quality and variety of materials we have to offer. Thank you so much for your business. Please keep us in mind for any future projects!"
Shane F.
Jun 2011
Ferrazzoli was professional at every step, we love the piece, and we would check there first next time we're looking for stone again. Highly recommended. (They're at the design center in Middletown where you can see cabinets, bath fixtures, etc while you're there.)
Response from Galleria Design Center
"[member name removed], thanks for the review! Our Stone Gallery has grown significantly since the time of your project. Please stop by if you’re ever in the area. And thank you for your business … we’re so happy you were pleased with the onyx!"
MARTIN S.
May 2011
Selection and professionalism was outstanding. We looked at quite a few other places within 75 miles and no other company matched their selection and professional installation.
Response from Galleria Design Center
"[member name removed], thank you so much for your business … and for this stellar review! We love to hear from happy customers. Thank you again!"
Homeowner
Jul 2006
I WAS VERY PLEASED WITH MY EXPERIENCE WITH THIS COMPANY. THEY GAVE ME FAST AND FRIENDLY SERVICE WITH A SMILE. MY COUNTER TOPS ARE ABSOLUTELY BEAUTIFUL.
Response from Galleria Design Center
"[removed member name], thank you for this wonderful review. We’re so happy that you were pleased with your experience at the Galleria and with your granite countertops. Please let us know if we can help you with any other home improvement projects. Thanks for your business!"
Licensing
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FAQ
Galleria Design Center is currently rated 4.7 overall out of 5.
Galleria Design Center accepts the following forms of payment: CreditCard
No, Galleria Design Center does not offer free project estimates.
No, Galleria Design Center does not offer eco-friendly accreditations.
No, Galleria Design Center does not offer a senior discount.
No, Galleria Design Center does not offer emergency services.
No, Galleria Design Center does not offer warranties.