Get matched with top septic tank pros in Derby, CT

"John was great, answered my calls, got me in immediately. I’m a Realtor and we need septic work done asap! He showed up on time, was professional, got the job done in time for us to close! He send me pictures to update me and kept me in the loop. Oh and his prices were great!!! Myself and the other Realtor were very happy and will use him again. "

"A true professional. Returned my call promptly and arrived on time for the scheduled service. I'm a new home owner and had no idea where system was located. He was very careful in locating the system. Great service and I would highly recommend him."

"It went great - service was prompt and completed professionally"

"These guys are the best! Tyler and his crew are friendly, knowledgeable, professional and really care about what they do. They take the time to walk you through the process and are always available to answer any questions. I would highly recommend CT Water Pump to anyone who has a well and is looking for a reliable, customer focused company that takes pride in what they do."

"Fenn Construction/ Septic Masters did a great job. They gave a good price, sent a quote and completed the job in under 24 hours. They were respectful of the property and even moved the excess dirt to a different part of the lawn…highly recommend them. "

"We had a furnace installed by Harp on July 8th 2024 after it being diagnosed by their technician as to the reason our ac system was not functioning properly. That’s when our troubles with Harp began. The installation was not done properly, we needed 3 service calls to get the ac to work properly. The installers were sloppy. We cleaned up screws and wire and parts from the old furnace for weeks. When heating season began we noticed that the humidifier installed with the furnace was not operating. We scheduled an appointment to have it repaired and they called the day of the appointment and told us they couldn’t come that day and we had to reschedule, so reluctantly we did. They finally came and repaired it. From what the technician told me it was not wired properly. On January 21st 2025( the coldest night of the year) the furnace stopped working. We called Harp to get someone to come to repair it as we had no heat in below 0º weather I was told the best they could do is to come the next day between 2 and 6 pm. I tried to explain that this was an emergency but to no avail. I called my local oil company and they were at my door within 30 minutes( which I would’ve expected from the company who sold us the furnace) the repaired it quickly and told us that one f the wires on the control panel was not attached properly. It cost me $300. I would NOT recommend Harp to anyone. They are not reliable and do not stand behind their promises of service 24/7. Stay as far away from this company as possible. We are sorry we ever started with them."

"I recently had the pleasure of working with CT Radon and Well Water Solutions, and I can't recommend them highly enough! From start to finish, they demonstrated professionalism that truly stands out. The team was timely, arriving exactly when they said they would, and they wasted no time in getting to work. Kevin, in particular, was fantastic. His great personality made the entire process not only efficient but also enjoyable. He took the time to explain everything clearly and answered all of my questions with patience and expertise. The work they completed exceeded my expectations, providing me with peace of mind regarding radon levels and well water quality. If you're in need of radon mitigation or well water solutions, look no further than CT Radon. They are a reliable choice that I would recommend to anyone in need of their services. Thank you again, Matt, for all your hard work!"

"Was quoted $3,900 for the job and they charged me $6,100"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Extremely helpful crew, great experience. They explained everything to me, gave me advice on things I should look out for in the future, and suggested different options for how to fix some problems."