Get matched with top water heater pros in Wiggins, CO

"Typical sales pitch...lots of niceties but not much info about the water heater. Because we were not prepared to purchase one that day we didn't ask all the questions we should have. The Sales Tech presented three Rheem water heaters they carried varying in price from the mid $2,000 to high $4,000 based on the years of warranties for each. We chose one totaling $3, 180.00. We asked about a discount and he gave us 15% off because my husband is a Veteran. Upon us agreeing we needed to replace our water heater, the Tech had my husband sign an "agreement" on the Tech's notepad. He didn't give my husband a chance to read it and seemed rushed to get it back. My husband just initialed it. We didn't get a written sales receipt nor a copy of the agreement form. We were told he'd email it to us the following morning. Meantime another tech installed the water heater. It wasn't until the following morning when we got the email with the Invoice that we noticed a couple of things: 1. Someone else had signed my husband's name on the second page of the Invoice. His initials were on the first page. 2. There was a charge for a 1 year TCC in the amount of $299.00. We had no idea what this was for. Then I checked online for the reviews on the water heaters and discovered that the Rheem Pro that Lion Home Service charged us $2,608.65 was priced for $986.19 at Walmart! Exact same model. The Thermal Portable water expansion tank that LHS charged us $272.85 for was priced for $57.84 on e-bay. It was the only company that carried that exact model. Upset that the company clearly took advantage of my husband and myself who are in our mid and late 70's, I messaged the company and told them as much. I got a response from Mr. Robert Blake, Tech Project Manager who tried his best to rationalize the extraordinarily marked-up price. He kept insisting it was not the same model. I have photos that say otherwise. The first Tech, Garrett Shryock called and apologized to me saying he was sorry he hadn't explained the $299.00 he had added to the invoice. It seems they charged us this so they could "give" us the 15% discount. Something about joining something for 1 year, with the first year being free! Nothing was thoroughly explained and some of this was our fault for not asking more questions. But the fact that the company inflated the prices so much, forged my husband's signature of the Customer Authorization, and added the $299.00 for something we didn't agree upon is indefensible. I checked out their FB page and there are several former customers who expressed similar complaints of overpricing their products, in some cases triple what they are elsewhere. They are willfully taking advantage of customers. I am an older adult who had a 26 year career in Social Services working with at-risk adults who have been exploited financially. Colorado states there are laws (CRS-18-6.5-103-Colorado Elder Abuse Laws), one, specifically addressing Exploitation: 2.7. : Penalties for exploiting an elder in Colorado depend on the value of the property exploited or the advantage taken. If the value is $500 or more, the penalty for Colorado exploitation of of a senior is: 4-12 years in prison, and A fine of $3,000-$750,000. We purchased this in good faith and expected honesty and integrity and we got neither. When I asked for an adjustment to the price, saying we would gladly pay for the unit at the cost I found it at Walmart and e-bay I was told "Absolutely not". They got our money so they don't care about the service or customer satisfaction."

"Terrible experience. Quoted 2 day job, ended up being 2 months!! No caulking in some places, bad joints in others. NOTHING like what was planned. The floor wasn?t square with the room! They came and?fixed it? THEN offered ?hush money? with a contract so I wouldn?t do exactly what I?m doing!! Also with that they decided to ?void the warranty? lol. Trash company!! They are good until they actually install!"

"I hired Mark to install the drain and water lines for a bar addition in my basement. His communication was great during the bid process and when I hired him for the project. He also provided some ideas other plumbers hadn't thought of. I will be using Z Plumbing & Heating again in the future. Thanks Guys!"

"Neil, the owner of the Co came personally to show what was available when I asked for bids from local builders. That was nice and he seemed very pleasant and honest. I contracted with the company that day without hesitation. I was sad it took about 6 weeks before they could come do my shower, but that also had been told to me upfront. When the time came for my shower, I was SO excited. I was told in the beginning the install would take about a week. Neil had given me some beautiful pictures of the shower I had chosen. Angelo was my installer. He got really sick during the week and unfortunately, his work suffered. There were several things that needed fixed, including a bad leak that prevented me from using the shower. NO problem! Angelo was in bed very sick for a few days, when he came back.. he did everything to make me happy and was very pleasant and nice while working. The outcome was beautiful! However , another small problem popped op and I had to call again for a fix. The shower was leaking all over my floor again! I had been dealing with DJ ( Angelo's boss it seems but I don't think he ever actually installs anything) both he and Angelo came back a few days after I called and looked at the problem. DJ was VERY rude during this visit and I expressed my dissapointment to ,Neil. Angelo happily fixed the problem. All these repairs came out if Angelo's pocket , but he never complained. My shower is very nice now and overall I am very happy. It was very nice that my problems were addressed and solved without my having any hassle. I found out later that nothing was said to DJ about his attitude although he fired Angelo! That was shocking as Angelo fixed his mistakes with no fuss.. the original problem wasn't because he was a bad worker, it was because he was very very sick with an infection and fever, should probably have gone home a couple days sooner and then just come back and finished the shower.. instead, he struggled through and he ended up having to go into his pocket to fix what he had done wrong. And they fired him for that? I think that was wrong. He was paid a small portion of what I paid in cash for my shower, but all the repairs came out of his pocket, not the company!"

"We would like to thank Affordable Radon Services LLC for the work that was done in our home for radon remediation. Authur and Jose did an amazing job and were very professional the work looks amazing but what is even better the radon is now at a great and healthy level. For months and maybe the past 2 years we felt drained of energy so we started looking into what could potentially cause low levels of energy for us but also seemed to be impacting our overall health. We live in Commerce City Colorado - Nick came out and set up the initial radon tester and site survey a day later he came back and gave us the results very high 8.7 and dangerous levels. He made some recommendations with the barrier seal and plan for the remediation. A few days later Jose and Authur showed up early in the morning and we could not be happier with the excellent work done. Radon level is now below 1.0 and energy levels have returned to normal, we feel healthier, can breathe and get better rest. Thanks again "

"I had to use this plumber through a home warranty service as he is one of their contractors. This is the most unprofessional plumber ever. I needed a washing machine hook-up box replaced. This guy took forever to get a hold of, then he didn’t show. When he did show he did not wear a mask in my house! Highly rude, and inconsiderate. Then he said he had to get approval from the home warranty people, that took weeks for him to do. This wasn’t the home warranty people being slow, it was him because I called them asking if they have received his paper work. A month and three weeks later I call him asking if he was going to be able to fix this. He said he would be out the next morning to do the work. Guess what? He didn’t show. No courtesy phone call either. He called 4 days later saying he would get me scheduled. Do not use this plumber, and if you use a home warranty service tell them you refuse to use his services. Luckily my home warranty services has allowed me to use my own plumber. Did I mention this is Ryan, the owner? What a joke. Not punctual Not courteous Did not wear a mask Unprofessional Zero stars"

"Danny is awsome, Good guy ! We were in a time pitch with a sale of our home and needed our sewer line cleaned and scoped. He scheduled us in the same day we called and was able to fix our issues clean and quick !! Highly recommended A+"