Restoration 1 of Colorado Springs

I am very disappointed, I really am. When I first reached out, FEB this year, I had Adrian and his team come out because I had a pipe burst. They were amazing in every way! I also had a FaceTime call with I believe was the owner. Great man by the way. He was able to walk me through and help me find my emergency water shut off valve. Thank you very much for that. I called back later that day to thank you but not sure if the message was relayed. Part one was complete mid/end March. Then the guy that does the estimate for repairs came in. Asked me if I would sign his form, pretty much locking them in for the repairs. If not then he would have to come back another day. Since I was happy so far with their service I was glad to do so! My adjuster reached out to me IN MAY telling me that there was difficulty with the communication. Hmm…so what was I supposed to do? Keep on waiting? It’s MID JULY and here I am. From there on out I had that gut feeling. “Do your part, we won’t do ours.” Comparison bid was less expensive (by far) and had everything that the adjuster requested. Again, very painful decision since I really did want to continue with them. I was away for about a week and received voicemails pretty much saying “pay up or else” sheesh. Not a problem and please don’t worry, I am a man of my word. I am paying you guys $750 because you guys couldn’t provide your estimate justification to my adjuster. Check is in the mail.

I loved them. They make sure all the water is medicated after, they came back to constantly check it. They have an excellent customer service the contractor and receptionist were great.

They were very good. I felt like I could trust them. They came when they said they would come. If there was a change I got a phone call. They were very helpful in protecting me from the damage.

It was well done. They were very careful and they did a great work.

The quality of their work was excellent. they were times that they said that they would come. I took a day off and stayed home but they didn't come out. When she showed up , another problem i got to text my insurance company. They were not scheduled the restoration without the cheque. The damage happened in October and It was fixed in the first Monday before Christmas. There were 3 people to start the work. I don't know if I would not do business with them. They took a week to dry everything out. They moved everything out on the basement. There were carpet and drywall people. They took time to fix everything. They needed the cheque to start the rebuilding. They were delayed at doing the drywall, painting and the carpet.