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Recent Pool Installers Reviews in Colorado Springs

• Wind River Spas

  5.0

  Several months ago we were in Denver (we live in Monument CO) and since we had been searching for a hot tub we stopped at Wind River Spas. We received our first ever orientation to hot tubs from Nelson Torres (we had experienced lots of high preassure at other dealers), and met the owner Rick Hallett who answered several of our questions. As we compared the Wind River tubs to the many others we had looked at we truly appreciated its features! The perfect tub for our deck was the Timberline, and we ordered it for delivery. The entire process from our intitial visit to delivery was excellent?the customer service has been great, and attention to our particular needs wonderful. The tub itself is very well constructed, operates with a bare minimum of chemicals due to its ozone cleaner, and has wonderful features at a good price. I would recommend Wind River Spas to anyone

  Michael F.
• Handyman Matters and Remodeling Colorado Springs

  1.0

  They were absolutely the worst company you could ever deal with. They are liars. They were misleading in their coupon they had on Angie's List, very misleading. So, they kind of stuck us. We called them to install an above ground swimming pool and I ended up talking to 2 different people and didn't know at first that they were related, that they were in the same office. The first person I talked to, she gave me a quote. I said I want to have a quote approximately how long is it going to take and how much money is it going to cost me before I agree to anything. She gave me a quote of $1450 for 2 people for 20 hours of work. By the end of the work the guy had given me a bill for $3600 for 50 hours of work for 3 men. I called back to their office and said, what is going on? She said, we don't give quotes. I said, that's a bunch of bull because not only did you give me a quote but someone else from your office called and gave me a quote who, again I didn't know at the time, was calling from your same office. She said, that's a lie, you're lying. Do you have it recorded? At this point, I said, first of all you sent out a guy who you assured me had done multiple swimming pools because we asked, we asked before we agreed. The guy says to us, I've never put together a swimming pool before in my life. I have no idea what I'm doing. So, they wanted us to pay him to learn how to do the job. This is just absolutely insane. We said no way. We are not going to pay to have your worker learn how to do the job when we asked specifically if he already knew how to do it. We've been fighting with them all this time. We told them we would pay them the agreed upon price, no more. Not only that, but after the fact we discovered two boxes that were hidden behind the pool that weren't installed. Two parts of the swimming pool that weren't installed which means, in order to install those pieces, we have to tear the whole pool down. The pool holds 13,000 gallons of water. Do you know how much water that's going to cost us? We're on a community well and we have to share and pay for the water. We sent them a certified letter stating that we would pay them $1800 and they refused to pick it up at the Post Office. Finally, I got it back in the mail and I'm just not going to send her anything until she can learn to get her head out of her butt and learn how to talk to me the right way. The two pieces is a cushion to go on the bottom to help save the life of the liner so it doesn't get ripped and the other part is a foam wall that goes between the outside part and the metal part to help with freezing in the winter time. This is a $5000 swimming pool. This isn't like a Wal-Mart $100 cheapo. Of course we want the person to know how to do it not just some yahoo that... About a week before they came out they asked us for the name of the pool and the manufacturer and model. We gave them all of that including the website we had bought it from so they could do their research. The guy when he got here he said, where's the instruction manual? Which is fine, I have no problem with asking for the instruction manual. But then he sat on my father-in-laws computer in my backyard and watched this video for 4 hours and wanted to charge us for that at $70/hr. Absolutely insane. We're just furious with them. We attempted to pay them. We wrote a check and sent it to them certified mail and they refused to pick it up. I refuse to go to their place. They can pick it up in the mail like any other normal business does

  Margaret T.