
Serving Winters, CA and surrounding areas
Approved (Corporate)
In business since 1978
Emergency services offered
Warranties offered
"I chose Bonney after interviewing a number of HVAC companies that I found on Angie's List. I decided on a and quot;heat pumpand quot; because that was the type of system recommended by the local utility. I had Bonney do all the work before I actually moved into this condo. After moving in and after I started using the AC, I was never happy with the operation of the fan. Sometimes it would rev up like a hurricane and almost blow you out of the room, and it was loud, drowning out the TV and radio. Other times it was OK. I made several phone calls but was given various excuses as to that was how and quot;heat pumpsand quot; worked. As the bills were lower than I had in the Bay Area, I just accepted the situation, and besides, I had other personal issues to attend to as well. But when the cold weather started, I found that I couldn't control the thermostat timer, and my heating bills were more than double what the AC bill was. It wasn't until I finally called and demanded that Bonney and quot;rip it all out and put in a normal heaterand quot; that I finally got the fan speed adjusted and the thermostat operating correctly, which was just this last April, more than a year after the initial installation.
I have since had more attic insulation added and a SMUD home inspection, and both representatives commented that the HVAC work was done well and that I had quality equipment. So it seems that the only real problem, in spite of numerous field technician visits, was that the equipment was never configured correctly.
I can say that all the field technicians that I dealt with here at the condo were polite, considerate (wore booties in the house), and easy to work with, however, I never saw the same technician twice. And the Bonney managers I complained to at a and quot;Home and Gardenand quot; show and the and quot;problem resolverand quot; I spoke with by phone never followed up with me to status any of the field technician work.
So I'll be researching other providers when the warranty period expires.
"





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