Get matched with top drapery cleaners in Scotts Valley, CA

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"Yes, the cleaners were hard working and thoroughly cleaned the requested areas"

"The work was amazing, I would not use anyone else, they were fantastic. on time,.good suggestions, they get my highest accolades, they really gets the job done on time, I have recommended them to my friends who has plans of doing something. They were a creme of the crop, and reasonable with their prices."

"Summary: They charged me $9,000 for a shelving system. Several years later, the system is defective and not usable through faulty installation and/or materials. They want to charge me hundreds of dollars to fix their shoddy work, despite claiming to have a lifetime warranty. In 2014, I paid $9,000 for some built in shelves. For the first time ever, I tried moving one of the shelves they installed. It was almost impossible to get out (I literally broke out in a sweat doing it), and it was impossible to reinstall. I measured it and saw that the space at the bottom of the shelf was 3/16" wider than in the middle/top (where the shelf was supposed to go). No problem because these guys have a lifetime warranty, right? Wrong. I contacted the service department and asked to get this taken care of. They say, "Sure...we'll be there next week. Send a picture of what's going on so we have a better idea." I sent the picture and then was told that I have to pay $115 for their time and gas...JUST FOR A CONSULTATION. Then I have to pay $115 for the first hour of actual work and $75/hour for each additional hour. That's not a lifetime warranty...it's a way to bilk you out of money every few years. Call me crazy, but when I pay $9,000 for a couple pieces of wood, and that purchase comes with a lifetime warranty, I'd expect that it last longer than a two-term president...and if something went wrong through no fault of my own, they would fix the issue without asking me for hundreds of dollars. They either installed this improperly or are using inferior products because I've never had any other shelf move like that by itself. So now I have the amazing choice of either paying even more money to this company for these shelves or rendering a good chunk of this unit useless. Unless you like paying the cost of a used car for a few shelving units and then having to pay hundreds of dollars every few years to continue using these shelves, save yourself the money and headache. They're not worth it."

"Water line was replaced by plumbing company. Servepro came promptly at the agreed time. I had cleaned up a lot but water was still coming up from under linoleum. I told the man where it was still a problem and he set up three noisy blowers without wiping up remaining puddles first. He told me he would return between ten and eleven next day. When he didn't I phoned the office and they said it wasn't scheduled but they let me shut off the noisy blowers. After several calls they came about 2PM. I hate to think what my electricity bill will be. They billed my insurance company since I had a claim #."