COIT Cleaning and Restoration of Santa Rosa

unknown

Came on time, but price was way too high. Got the price down, and he didn't do too bad a job, since the duct had not been cleaned in quite a while.

They did a good job. They did a pretty good job. The one problem was that I had some stains and they came back again. They were real nice. The price was normal. They were very responsive.

It is just an area rug. It was not their fault. We asked them to have a runner cleaned and they had that vacuum thing. It was not terribly appropriate for that rug. We need to take the rug into a place that does that specifically. And we found out later that it was really required in and not just for in home which is the suction vacuum clean of thing with water. It was not right. Some was cleaned but it could not help. They have conditioners that make it soft. It was great. They were very polite and helpful.

They fit me in that day which was great and were on time. The only issue I had was after giving a detailed description of the work to be done including counting stairs the very first thing the service provider tried to do was inflate the cost. I moved all the furniture and spent hours getting ready. I told him I would under no circumstances pay one penny more. I suspect that this 'up sale' technique is part of the status quo. All I can say is stand your ground! They did a good job, and I would have them back, but I'll be firm on the phone and at the front door.They fit me in that day which was great and were on time. The only issue I had was after giving a detailed description of the work to be done including counting stairs the very first thing the service provider tried to do was inflate the cost. I had moved all the furniture and spent hours getting ready. I told him I would under no circumstances pay one penny more. I suspect that this 'up sale " technique is part of the status quo. All I can say is stand your ground! They did do a good job, and I would have them back but I'll be firm on the phone and at the front door.

I scheduled carpet cleaning, chair cleaning and drapery cleaning for a thursday just before christmas b/c I was hosting my inlaws. I was surprised when Coit arrived and there was only 1 guy. I questioned how he could move the furniture to clean under it. He let me know that he couldn't move the furniture. I was very upset b/c I had never had the carpet cleaned when they did not move furniture. After negotiation they agreed to send 2 people the next day (it had to be quick b/c I had moved many large boxes and other items to my kids bathroom, which was now unusable until the carpet was completed). The following day 2 guys came. The guy who was in charge clearly had no intention of moving the furniture. He was mad when I insisted that the furniture needed to be moved. Ironically, by the time he got to moving the furniture the second guy had left already so he moved it all by himself. This was clearly hard for him b/c when I got home after they had finished he had left all my furniture in the middle of my rooms. I called to complain and insist that they come back and put the furniture back where it belonged. They eventually agreed to send 1 person (the #2 guy who had come that morning). In the end, he and I had to move the furniture together. I hurt my back in the process. I made clear to him and the receptionist how unacceptable this was and ask to speak to a manager. I was told the manager was out, but would call me on Monday morning. It has been 3 months and I am clearly never going to talk to a manager. Do yourself a favor and NEVER USE COIT no matter how cheaply they offer to do the work.

I used Coit to have my overhead furnace vents cleaned last year. They were right on time and spent the morning going through the house sealing & cleaning the vent lines. I called them again yesterday to set up my annual dryer vent cleaning. They came out about 2 hours after I called, spent a lot of time cleaning the vent from both ends, as well as cleaning behind my dryer, and made sure that all hoses were clean and tight before leaving. Coit did an excellent job. I will call them back for future services.

The carpets were left much wetter than they should have been. They did not inform my property manager of this or how she should have taken care of the wet carpet. Three days later when we went back to the house, there was an odor coming from the carpet. They initially offered to make good on the problem but got in to an argument with my property manager and eventually agreed to give us a refund but would not come back to the house.

They were good. I ended up spending more than what I really wanted to spend but that was my choice. They did a good job so I was happy with them. The price was high compared to other people but then we get what we pay for. Regarding punctuality they came on time, I wasn’t waiting hours and hours.

w

Fine; they happened to be having some kind of sale when I needed their services.

See above.

They are a little overpriced, but they are very good. I have used them several times. They are a big company. They were very professional and on time. They were convenient.

I have them come out once a year to clean my draperies. They are a very professional company with polite employees. They are quick to respond to your needs. I have always been impressed with the work that they do. They do stay later then what is expected of them and do not charge me extra.

They did good work and they were on time like they said they would be. They returned my phone call when I called to make the appointment the same day. They got the job done very quickly. They were very professional and courteous people that came out. NO problems with any of their work. They charged a very good price for the job done. I would recommend them to everyone that I talk to around this area.

Awesome! They did great job! The people were very nice, professional, and worked hard while they were there. Gave me a great price! I would recommend them to anyone.