COIT Cleaning and Restoration of Santa Rosa
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
53% | ||
20% | ||
13% | ||
7% | ||
7% |
" technique is part of the status quo. All I can say is stand your ground! They did do a good job, and I would have them back but I'll be firm on the phone and at the front door.
I scheduled carpet cleaning, chair cleaning and drapery cleaning for a thursday just before christmas b/c I was hosting my inlaws. I was surprised when Coit arrived and there was only 1 guy. I questioned how he could move the furniture to clean under it. He let me know that he couldn't move the furniture. I was very upset b/c I had never had the carpet cleaned when they did not move furniture.
After negotiation they agreed to send 2 people the next day (it had to be quick b/c I had moved many large boxes and other items to my kids bathroom, which was now unusable until the carpet was completed). The following day 2 guys came. The guy who was in charge clearly had no intention of moving the furniture. He was mad when I insisted that the furniture needed to be moved. Ironically, by the time he got to moving the furniture the second guy had left already so he moved it all by himself.This was clearly hard for him b/c when I got home after they had finished he had left all my furniture in the middle of my rooms. I called to complain and insist that they come back and put the furniture back where it belonged. They eventually agreed to send 1 person (the #2 guy who had come that morning).
In the end, he and I had to move the furniture together. I hurt my back in the process. I made clear to him and the receptionist how unacceptable this was and ask to speak to a manager. I was told the manager was out, but would call me on Monday morning. It has been 3 months and I am clearly never going to talk to a manager.
Do yourself a favor and NEVER USE COIT no matter how cheaply they offer to do the work.
were right on time and spent the morning going through the house sealing & cleaning the vent lines.
I called them again yesterday to set up my annual dryer vent cleaning. They came out about 2 hours after
I called, spent a lot of time cleaning the vent from both ends, as well as cleaning behind my dryer, and made sure that all hoses were clean and tight before leaving.
Coit did an excellent job. I will call them back for future services.
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