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"Very pleasant experience. Carpet results not as good as I had expected with obvious stains not removed."

"The job was a very difficult cleaning of severely oil stained pavers. Two other contractors wouldn't even try. Josh cleaned up the pavers better than I expected they could be cleaned. Very happy with the results."

"It was the first time it had been cleaned since we purchased it four years ago. Two cats and a 90 lb lab, later, we were blown away at how gorgeous the couch came out after they cleaned it. We also had an upholstered bench cleaned - and it looks brand new! The couch and bench had many watermarks from our own cleaning and every single one of them came out. The team was supposed to arrive between 10-12 noon with a 30 minute call warning us. They called at 9:30 and were there by 9:50! Friendly, professional team took great care of these first time customers. We won't wait 4 years to clean it again knowing what a supreme job Enviro Steam does. Thank you!"

"I am extremely pleased with the work that was done. Luis cleaned and regrouted a marble tiled bathroom floor, restored a marble vanity top that was etched with water marks, and restored a marble dining room table that had a heat-etched ring stain. He also removed the old grout and regrouted the seams between countertops and back splashes and between backsplashes and walls throughout the kitchen. Luis was very professional and friendly and cleaned up the areas where he worked. I was initially a bit reluctant to select this company for marble restoration because of the name but I'm glad I did."

"I hired this company to check and clean the air duct at my house. its been a while since we did that maintenance and i wanted to do it.
I liked the fact that i didn't need to wait for long time. They were able to schedule my house for 2 days after.
the work took place by 2 people who came over, checked everything and they told me that other than cleaning, there is not much to do. the cleaning work took close to 2 hours and they cleaned it with some materials that leaving good smell which i like.
overall... great service and honest one.
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I considered it a long shot but I received the jacket back today.  All the stains are gone and the jacket was reconditioned.  They did a FANTASTIC JOB! at a reasonable $85.00.  I couldn't be more pleased with the quality of their work and level of customer service. Premier Specialty Cleaners will be our #1 choice for difficult cleaning challenges from now on.  GREAT JOB!!!! 

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"I believe the cleaning was good but not great. There were several areas that did not cover with the sealer. It should have been cleaned far enough to look good when finished."

"They were very clean and they brought in all their own stuff which was nice.  They were very professional; one of the ladies spoke fluent English so I was able to communicate with them.  The lady that owns the company was very receptive to answering questions, which I thought was very good.  I didn't have any problems with them."

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1.  Called to make appointment and left voice-mail to call me back to schedule.  Mark Amaya responded to my voice-mail 36 hours later.  Scheduled 9 a.m. appointment and requested Mark let me know asap of any schedule changes.  He agreed.

2.  Day and time of appointment - no show by Starr Detail with no phone call to me either before or after the missed appointment.  Literally, no show and no communication.  Waited 4 days then was forced to call them to reschedule.  The given explanation was that Mark Amaya had brain surgery on day of my appointment and he was the only one with the appointment calendar.  Since it was 4 days after my no-show appointment, I take that story with a large grain of salt as I can't believe that a professional operation wouldn't have immediately been on the phone with customers proactively to explain or reschedule in the event of an emergency.

3.  Rescheduled appointment for 12 noon.  By 1215pm no one has shown up so having prior experience with their no-show, I called them and was told detailers should have called me to advise me of tardiness.  I told him no one had called me and he promised to have them call me immediately and update me on their new arrival time.  Half an hour later, I get a call from the detailers on the road with all sorts of typical L.A. traffic excuses for their tardiness and they finally arrive by 115pm for a noon appointment.

4.  The actual detail work was just ok but was an abbreviated version of a full detail job.  I know because I've had my car fully detailed every quarter since I've owned it.  Upon my review of the work completed, I had to ask them to clean several areas in the leather upholstery and dash that had not been cleaned properly and were still dirty as well as wiping heavy dirt from around the trunk opening that didn't get cleaned during the car wash.  Vastly not impressed and will not use them again.  I definitely don't feel I got my $99's worth.

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"Chris has been cleaning my carpets for three years now. I called him when I first moved down to Ventura. He is very responsive and is easy to schedule with. He arrives on time and does a thorough job on the carpets. He also does tile cleaning so I have had him clean tile in my bathrooms and kitchen. He's a hardworking guy who is trying to grow his business. I will definitely call on him again when its time to clean my carpet/tile again."