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"Better Water Heater installed our tankless water heater incorrectly, creating a significant safety hazard for our tenant, an African American family of 5 with 3 small children. After a contractor from AHS reviewed the installation, they confirmed multiple issues, including code violations and fire risks. Major Problems with the Installation: Unsafe placement in a closet - The condensate has no proper drainage, which could lead to mold, rust, and fire hazards. Improper use of an evaporator pan - This pan is not intended for water heaters, creating a fire risk in an enclosed space. Oversized unit for our home - The Rinnai RU160iN is designed for larger homes. It's far too big for our 1-bed, 1-bath house, making it inefficient. Insufficient gas line - According to AHS, the gas line is too small to support this oversized unit, which could lead to gas flow issues or even pose a fire hazard. The city won't allow this installation to pass inspection because the gas line doesn't meet the required capacity. Permit/code violations - The installation was done without a permit and violates multiple building codes. When we confronted the company, they insisted their work was done correctly. Their "solution"? If we wanted the job to be done legally, we would have to pay for both the permit, their time working with inspectors, and additional costs to fix their mistakes--$995 for a bigger gas line to support the oversized unit. On top of that, they quoted us $585 for permit costs, even though the city building department told us the permit fee is only $150. Bottom Line: If you want a safe, legal, and code-compliant installation, DO NOT trust Better Water Heater. They cut corners, refuse accountability, and expect customers to pay extra to fix their mistakes."

"I contacted Discover to ask for a quote in the morning and they responded with the best price and the shortest window to come over. They only had a one hour window as opposed to some other devices that have 4+ hours which they arrived as promised. Not only did a service tech arrive, but the manager as well. Both were extremely professional and assessed the problem before taking any action. They isolated it to the mainline and was able to run a commercial snake to have everything unclogged in less than an hour. Once everything was tested with the other water lines to make sure the problem was resolved they cleaned up the work area and hooked up the lines back to the washing machine. I can't express how much I would recommend this company for jobs big or small. I'll definitely be reaching out to them for service in the future."

"My partner and I have had the pleasure of working with Dan, David and the hardworking crew at LB Construction & Remodeling for our what is now an extensive home restoration and renovation project. I cannot express how thrilled I am with the results thus far. From start to finish, their team demonstrated an unparalleled level of knowledge, speed, and attentiveness that truly exceeded my expectations. Truthfully, I didn’t know where to begin with my project, so I was very happy when Angi.com recommended LB. Dan responded quickly and was able to meet me at the house and walk the entire site with me. I had recently purchased my house and it needed extensive repair from years of water damage, including repair and replacement of the wood framing, installation of proper drainage, and foundation work. What truly set Dan and team at LB Construction & Remodeling apart was their willingness to help me hash out the details and various plans for our projects. Dan and David patiently worked with me to explore different options, providing valuable insights and recommendations based on their extensive experience, such as navigating permitting, advising on order of operation. This collaborative approach made me the decision-making process easier and less stressful as I had never done anything like this before. The speed at which LB Construction & Remodeling worked on my projects was truly impressive. They efficiently managed their time without compromising on the quality of their work. Every step of the way, it was evident that they were dedicated to completing the project promptly, ensuring minimal disruption to my daily life. Not to mention their attention to detail and commitment to quality craftsmanship were evident in every aspect of the projects, particularly with the reframing and painting. One of the standout qualities of LB Construction & Remodeling is their exceptional attentiveness. Dan consistently paid close attention to my needs and concerns, making me feel valued as a client. An example of this was when I communicated how I wanted the trim around the windows to look, both inside and out. I sent Dan pictures to illustrate what I was expecting, and he listened to me, verified specifics of my ideas, and walked me through how they would be able to achieve the look easily. Their work was seamless and they captured my vision perfectly. Right from the get-go we felt a sense of trust with Dan and team and that really helped make this entire process enjoyable. I wholeheartedly recommend LB Construction and Remodeling to anyone seeking a trustworthy and skilled team for their home improvement needs. I am eager to continue our other home projects with LB Construction & Remodeling in 2024."

"The service was exceptional. We highly recommend FDL plumbing. Gets the job done"

"Quick to respond, schedule, and complete work. Went ahead and also noted other improvements we may want to consider around the house with his estimate. Would definitely use him again. Thanks Jess!"

"Very professional, quality of work was very high. The person who came and did the job was very highly qualified and also very friendly. There was an issue with the paint job and they returned promptly to fix it."

"Though I am happy with the final result, I feel that TJ did a bit of a bait and switch. The person who showed up, Felipe, was from a different company. "TJ" quoted me $900 for the job and $300 to move washer and dryer to access the main valves. That's $1,200. In the end, washer and dryer were not moved. But I did ask them to replace a faucet cartridge in my bathtub, which they did. But before that, Felipe had managed to turn off the water to my unit without moving washer and dryer. He then had to cut into drywall to locate the outbound pipes, but made a mistake. The next cut he made found the water pipes but these were the wrong pipes. An emergency water shutoff to the building was required. In the end, the bill was for $1,800. They did not take credit card. No receipt was given to itemize work done. These guys, from Moor Plumbing Solutions, did work hard and got the job done but there was a serious lack of transparency from the very beginning, not to mention a near disaster."

"Very professional team. Was easy to schedule time for a walkthrough for a quote, and the quote was provided in a timely manner as well. Work was on time and well done. Will hire them again for future projects!"

"Fernando was quick to replace the valve."

"The plumbing technicians came out as promised to assess the leak. They were both very courteous and kind and assessed the damage. I am giving three stars because they estimated the cost to be almost 250% higher than what the actual cost was to fix the issue. I am sure there are customers out there that would just accept any bid however, please get multiple beds for these projects, especially when working with this company as they will inflate the cost to take advantage of the situation. I ended up only paying for the $79 estimate."