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"We had a little trouble making a date happen as I had to move the first appointment and Integrity moved the next 2 appointments. Once the handyman arrived he completed the work efficiently and gave us a discount for our troubles with the scheduling. "

"Easy install , great customer service. "

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"We went with Elizabeth Shutters because they are made in the USA and lead time was much less than anyone else. Cost was about in the middle of the others we received quotes on. We were very excited to get our shutters installed. Mike the installer was on time and professional. The issue is the actual quality of the shutters. We only had 5 windows done and every shutter has some type of mark from scratches, chips, gouges and even paint rolling down one. Most of the issues were on the frames but some on the actual shutters. We also were having a shade installed but the bracket was not correct. Things happen and I even understand some issues with product. My complaint is that I reached out to Elizabeth Shutters exactly 1 week ago today. Told them of the quality issues and sent pictures. Also commented that pictures are hard to see everything and I was hopeful someone would come out and look. I also asked when the bracket would be in for the shades. Again 1 week ago and I have heard nothing back. That is not acceptable."

"Hawkins has now done two whole-house window replacements for us. This second home is a one-of-a-kind designed Mid-Century Modern classic home, and we have been very fussy about how the windows needed to look in order to retain the essential look and style of the old window styles. Hawkins has been able to provide us with really spectacular replacements. Gary Hawkins, the owner, came personally to look at our home and listen to our concerns, and then was able to select the precise windows we asked for. We find them to be reasonably priced and responsive to concerns. Since they have done multiple jobs for us, we know they do a great job of keeping their customers happy and also hit the "budget-friendly" button, too! This project includes replacing 3 sliding glass doors, (one which is 10 feet wide), 18 windows, (3 of which are 8+ feet wide picture windows), 4 floor-to-ceiling fixed tempered windows, and 3 specialty reeded glass windows."

"I called them to come look at the water stains on my drapes and they came after a week to which point they said that water stains are VERY difficult to remove but since I had no other option and the fact they pride themselves on their 70 years or so of experience I obliged and agreed they wash them. They came 2 weeks after that first appointment to take the drapes and then took another 2 weeks to return them! When they came back i saw the water stains were there just as before, identical but still had to pay them $270 or maybe more. So at this point I did some research on the web and 5 minutes later I prepared a solution and removed the water stains in 2 freaking seconds!!!! SO F COIT and their 70 years of experience. Actually I ended up noticing that they didn't even bother cleaning them because there was dust all over! They took the drapes and didn't do crap and charged for a service they never did. STAY AWAY"

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."