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"Customer service was great! Had some handyman stuff around the house that can no longer be done by my husband. Also had a leak from the upstairs Arcadia door, that leaked through the wall and out the downstairs window. Everything was fixed with care and concern. The guys were very kind and took pride in their job! We are thankful to Lisa and her team for all they did. :-)"

"Project was done very well. The work looks great, was done professionally, and communication with the contractor was excellent."

"Totally satisfied with the work and craftsmanship. Definitely will do business with All Pro again"

"This was originally written in September but posted to the wrong account.  Subsequently, one of the trees we saved, which I was told was an orange tree, ended up being a grapefruit tree.  So now I need to purchase another orange tree (which we apparently removed in the process.)
This is difficult to write, because I'm am very happy with final product.  But I got frustrated with the lack of good communication.  This was an issue I addressed with Bret upfront, because I had experienced it somewhat during the design process and then read about it in some reviews.  
From the beginning:  I found Outdoor Xcapes at a Home Show.  I had Bret come over and look at what I wanted done, and we decided to design my overall wish list to see where it would fall in the budget.  It was a great design, but budget concerns had me take out items and cut costs where i could.  We went through 2 or 3 design modifications.  At our last meeting, we discussed final changes, set a tentative date to start.  I had written down all of the changes I wanted and, mistakenly, thought Bret would either redo the design or write an addendum to it.  
We set a start date of 8/24 and they said they'd be done in a week to ten days.  The reviews and references said they did come in with a big crew and got things done fast, which appealed to me.  (I had been working with another company as well, and chose Outdoor Xcapes based on their design and fast completion.)  On 8/21, Jesse called and said they had a crew available and could start demo work.  They worked Friday afternoon and Saturday morning and pretty much completed demo  On Monday morning the crew came and started work.  The majority of the work was done the following Friday.  That said, during that week there were a number mis-communication issues because Bret hadn't updated the plan and the crew was going against the plan!  Here's some examples:
*  On the BBQ island I wanted smooth stucco, drawers, no refrigerator.  Luckily the crew asked me about the refrigerator, but they had to redo the stucco because there was no note to keep it smooth.  The drawers were finally installed on 9/22.
*  Plants:  Bret and I went to the nursery and picked out plants, trees, trellises.  He said he would get a list to me (which he never did).  The wrong trellises were delivered, and one of the plants we looked at for ground cover wasn't in the group (I didn't remember the names of all of the plants, but this particular one was unusual.  Jesse was willing to go get them, but since I wasn't sure of what the plant was called, we decided not to).  
*  The wrong pavers were delivered initially.  Luckily we caught it as they were being delivered. 
*  I had three areas of river rock that I wanted removed.  Bret told Jesse to remove two of them and leave one (that is a boundary between lots) and by the time I caught it, we didn't have enough of the other rock to trade it out.  
*  Bret and I initially had discussed installing pavers on the driveway.  To cut costs, we took that out of the project.  But, we discussed how we could remove the paint from the driveway; he said he'd check with Jesse.  I mistakenly assumed that was part of the project; it never was completed and since I didn't have it in writing (my error), I didn't have much to fall back on.
They completed the majority of the project on 8/28 and came back the following week to install the woks for the water feature and get it up and running.  I had a couple of issues with it initially, and they were very responsive in coming over and looking at it.  
The crew was amazing.  Very professional, very hard working.  They were generally here at 7am and working some days until 4 or 5 in the afternoon.
And, even with some of the miscommunication, the crew didn't hesitate to make it right.  I come from an environment where process and quality assurance are important.  In looking back at the entire process, I would recommend that the customer ensure that OE has, in writing, all of the changes that have been discussed; that the sales person, supervisor and customer sit down for 15-30 minutes on the FIRST day to ensure that are all in agreement with the plan the crew is looking at, and finally, that someone from OE meets with the customer at the end of the project to do a quality assurance review and punch list.
Start of project, 8/21;  totally completed, 9/22.

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"Very professional, good communication during the project and appreciated the attention to detail."

"Barry responded quickly, is reasonably priced, communicates well and is extremely professional. He did fantastic work and I would definitely hire him again."

"Very well! Josh did a great Job installing. I would highly recommend!"

"The pet sitter was outstanding and very professional. Our dog really liked her. Everything was taken care of as requested including cleaning out the dog's eyes and giving her eye meds. She left a small bag of pet treats for us to give our dog after she left which was very nice of her. They have been here numerous times now and I really appreciate that we can trust The Animal's Kingdom to take care of our dog when we have to be gone for an extended period of time. Cost: $27 per visit. Having the nails trimmed at home, as always, has gone exceptionally well for a 13 year old dog who has difficulty having things done anyplace but at her own home. This has been a good alternative to taking her to the vet and Jennifer and Andy do a great job and she likes them. Jennifer cut the nails and Andy held her still. Cost: $56 which includes two people, one to cut the nails and one to hold the dog."

"Outstanding! Speciality flooring made this project a great experience. We replaced all our carpeted area with tile."

"John was prompt and professional. Job was done right and price was very reasonable. He has fixed a few things for me and if I need any else done, I will call him again. He does a great job! (Shower head install, replaced ceiling fan, minor plumbing, cracked tile replacement)"