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"Ross called within 15 minutes of texting him a picture of sectional. He was honest to a fault if anything. He told me that because of the color of the piece it would not make sense to attempt to restore it. He offered helpful advice and suggested cleaning and conditioning if we decide we want to keep it. I looked at the 1 bad review and am puzzled. My experience was quite the opposite"

"Excellent job. High quality. Professional workmanship. Very efficient"

"I used The Handyman Connection on an on a prior large project and was very happy with the results, Today. I contracted them again for a small job and again was 100% satisfied with their delivery. Chris was professional, responsive, skilled, and took the time to understand what exactly I was requesting. The workmanship was exceptional and he was meticulous, paying attention to detail, ensuring every aspect was handled with precision. I will be using The Handyman Connection for all my home contracting needs!"

"Very nice job, the wind did bust one of the gates but they promptly came out and fixed it."

"The backsplash grout is cracking at the counter top as it has done in several places. While the first time the grout cracked, this company came out to fix it, the second time I was told it would be called "maintenance" and I would be charged, even though the work should still be under warranty. The first time it happened I was told that's common problem which surprised me. I don't think maintenance is an excuse for not fixing a problem created by the company. This was a special kind of grout and should not be cracking within months of the project's completion."

"What started out as a bathroom remodel turned out to be an entire house remodel. I am so very pleased with the end product. New England Upgrades surpassed my expectations. They were easy to work with, reliable, helpful in the design and offered much assistance with their artistic views. I have no regrets that I chose them for this project. Their professionalism and care for the outcome of the work they performed was encouraging throughout this project. I have a new kitchen, new flooring throughout, an updated fireplace. New bathrooms. New walls and clean and painted walls, and many other updates they helped to provide or coordinate. They helped to design my landscaping, coordinated services to achieve that design. I feel they were cost effective and cost conscious in their suggestions. Thank you New England Upgrades. I feel like I am living in a “new house” now! I give a hearty recommendation for their services and will certainly use them again as future projects arise."

"Fantastic! Tristan communicated well, was punctual and let me know if he was going to be late, gave me a fair estimate, was right on with his estimated completion time, cleaned up after himself and did a great job. I will be using him again in the future!"

"Unfortunately our experience with Ray was not a pleasant one and this review is being posted to make sure people are aware of the type of work he provides.  We hired Ray on February 03, 2025 after walking him through our home and showing him the work we wanted done prior to us moving in. The requested items were to:  1. Paint the inside of the house which he quoted us at $1000 2. Replace baseboards throughout the house for $500 3. Remove double doors in the master bedroom that led to another bedroom and close up that space for $10004. Install kitchen cabinets for $3000 5. Do some work on the patio such as paint and trim for $500.   The total came in at $6000, this price was for labor only. We agreed we would provide all the materials he needed to complete the work. He asked for a deposit of 50% but we ended up giving a deposit of $2500 in good faith to begin the work. Two weeks into the contract, we noticed that the work was not getting done as quickly as Ray had promised he would have it completed. We had given Ray a key to come in as needed since we weren't living in the home yet. However, we found that he sometimes wouldn't show up to the house and we would have to reach out for an update. He had gotten sick but he said he would work over the weekend and at night if need be in order to have the work completed by the time we needed to move in. We gave him the benefit of the doubt and continued to work with him. The following week we again saw very little progress, when we asked for an update Ray was reluctant to provide one. We informed him that we would need some communication in order to reassure ourselves that the work will get done. 3 weeks into the contract and the only work that had been completed was a closed off wall, some paint in the 3 of the bedrooms and the 4th bedroom was mostly untouched.  In order to speed things up before our move in, we hired another contractor to start on the kitchen (line item #3). We informed Ray this was happening and listed out what we needed him to complete before we moved in. He agreed but once again the amount of hours he put into his work were minimal, he would show up for 1-3 hours a day. He also started to take some of his tools home, saying he didn't need them to complete the work he was doing on the home.  Over the weekend of March 1st, we ended up moving in with some of the bedrooms uncompleted. We spent the weekend painting part of the house we would be occupying so we could move our things in without getting paint on them.  Ray showed up to work and started to paint another part of the house but the following day (a Friday) he didn't show up. We texted him if he was going to come to the house and he responded with a question, asking if it was raining outside, implying it was too humid to paint.  Even though there was still plenty of work to do such as the baseboards and small other items he agreed to do to make up for the fact that we painted 1/3 of the house. This brings us to the week of March 10th, 5 weeks later from the date we hired him and he still hadn't completed line items 1 & 2. He showed up to work the following week, completed 2 baseboards and left after just two hours of work, leaving work uncompleted and took the remainder of his tools without saying a word.  We messaged Ray 2 more times, to try to reach an amicable agreement on the work that was left undone. We asked for a partial refund but the only response we received was that he did other work not listed on the invoice. We asked for him to elaborate on this work and he did not respond. We also still haven't received our house key.             "

"Couldn't be more satisfied with the level of precision and quality of work. Most professional interaction I have had with any contractor. I cannot recommend enough and the pricing was more than fair. Up front, transparent, and backed it up with exceptional work!"

"Quick and smooth. I asked if it could be fixed. They said yes and that they could do it now. I said okay. Within 2 hours it was fixed. Very pleased with work done."