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E & J Appliance Service Co
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Plumbing for a Remodel or Addition - Install,
About us
E&J is a family-owned and operated business that was started by Ernest “Ernie” Johnson, and has been serving the East Valley since 1982. 6 employees. No subs contractors. Cost is determined by the job. May contact through email. Calls are scheduled in 2 hour intervals 8-10, 9-11, 10-12 etc. Most credit cards accepted. Service in home or carry-in. Service all brands of appliances and water heaters. Factory authorized warranty service for Whirlpool, Maytag, Kitchenaid, Jennair, Admiral, Magic-chef, Roper, Estate, U-line. -Same day or next day service in most cases -We will treat your home with respect keeping the area we are working in clean with no mess for you to clean up after we leave -For your safety, all of our technicians have been thoroughly background checked by a national background security company -One of our technicians is in your service area everyday -All of our technicians are certified for the proper disposal of CFC refrigerants to save the environment -WE WANT YOUR BUSINESS AND IT WILL SHOW! CALL US NOW! 480-345-8884
Business highlights
43 years of experience
Services we offer
Major appliance service, admiral, amana, dishwashers, disposals, dryers, factory authorized for whirlpool, freezers, jennair, kitchen aid, magic-chef, maytag, microwaves & water heaters., ovens, ranges, refrigerators, repair & parts for all brands, u-line, washers
Accepted Payment Methods
- CreditCard
Reviews
4.8306 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 1-25 of 306 reviews
Jane R.
Aug 2025
They were on time and pleasant. He fixed the problem with my refrigerator answered all questions. I highly recommend this company.
David G.
May 2023
They were very nice. Off on the estimate over the phone. Installer was very friendly. They do charge a fee to use a card but luckily I had a check. Four stars just for that reason.
Linda P.
Jan 2022
We had E & J come out because my dryer was extremely noisy when running. When the technician arrived, he barely touched the appliance before declaring the issue was a warped drum. He then claimed that this repair was extremely difficult and would cost upwards of $600. He charged me $100 for this “diagnosis” and then left. It only took a small amount of research to find that this issue was most likely a loose roller, not the drum. I bought a $30 replacement kit and after an hour had repaired the dryer myself. Absolutely dishonest diagnosis by this company. They basically charged me $100 to tell me they didn’t want to bother repairing my appliance. Suggest you avoid E &J Appliance Service Co.
Response from E & J Appliance Service Co
"Good Afternoon Ms. [Member Name Removed], Thank you for taking time out to mention your experience with us; we are able to make our company better when we hear from our customers. The notes indicate that the drum is warped and that it is scraping the sides, this is a fairly simple issue for a skilled technician to diagnose. The quote you were given totaled more than the cost an average dryer, close to $600. David loves a challenge and rarely passes up a job, we will be happy to earn the repair back should you wish to repair it. The quote you were given lasts 90 days and the diagnostic fee you paid will go toward the repair. We would be glad to have a chance to discuss this further with you over the phone, please call Alan or Sarah 480-345-8884 Take Care"
Christopher G.
Dec 2021
Brian was great. He diagnosed the problem ordered the part and completed repair on the date and time scheduled. Very knowledgeable and friendly. I would recommend E&J for any of their services.
Response from E & J Appliance Service Co
"Thank you for the kind review! Happy holidays and we look forward to assisting you with any future appliance repair needs. Take Care, The [Member Information Removed]&J Family"
Arleen W.
Jul 2021
We've used them for over 15 or 20 years now. They were very honest.
Response from E & J Appliance Service Co
"We love and appreciate our loyal clients, 20 years is a long time! Thank you Ms. [Member Name Removed] for taking time out of your day to post a review about your experience with us. We look forward to next time you need assistance. Take Care, Sarah Johnson"
Brian L.
Feb 2021
We have been waiting since their service call to give us a copy of their findings for our home warranty company and after several phone calls still do not have what we need .Can you help us?
Response from E & J Appliance Service Co
"Good Morning Mr. [Member Name Removed], I apologize for your frustration, but I'm afraid you may have us confused with another company. I have no record of your name or address in our system. Please though feel free to call us anytime Monday through Friday 7:30am-5pm 480-345-8884 and we can look further into this if you feel I am mistaken. Take Care, Sarah Johnson"
Gary R.
Feb 2021
Washer beyond repair and had to buy a new one
Kurt K.
Jan 2021
replace ice maker
Shawn M.
Jan 2021
When my GE dishwasher died, I called an appliance service company and, after the technician examined the dishwasher, he told me the control panel had to be replaced. When that company failed to return my calls and texts to schedule the repair, I turned to E&J Appliance Service. The technician, Brad, was professional, friendly, and highly informative. In fact, he discovered that a ground wire was loose from the control board, which was all that was wrong with the dishwasher. He told me everything I needed to know about the control panel and the repair and, answered fully all my questions, and gave me useful recommendations should I want to eventually replace the dishwasher. Brad could have told me the control panel had to be replaced and I would not be the wiser, but he was honest and ethical. He also had a great sense of humor. I sincerely and enthusiastically recommend E&J, and Brad in particular, for prompt, courteous, and effective service.
Response from E & J Appliance Service Co
"Mr. [Member Name Removed], Thank you very much for your kind words! It really means a lot to us as a company when we hear feedback like this from our customers, as we pride ourselves as a business that puts exceptional customer service at the top of our priorities. Brad is a valued part of the [Member Information Removed]&J family and we are grateful to have him on our team. Again, we appreciate your business and thank you for taking time out of your day to share your experience with us. We look forward to assisting you with any future appliance repair needs. Take Care, Sarah Johnson and the [Member Information Removed]&J Family"
Rachel E.
Dec 2020
Did a good job
Response from E & J Appliance Service Co
"Ms. [Member Name Removed], Thank you for the review. As a family-owned and operated company here in the valley, we take our jobs seriously and look for any areas we can improve. Would you mind elaborating on your experience so that we can address anything that needs attention? We value your opinion and thank you for your business. Best, The [Member Information Removed]&J Appliance Family"
Ernest F.
Nov 2020
Refrigerator is now functioning perfectly.
Response from E & J Appliance Service Co
"Mr. [Member Name Removed], We are happy to hear your unit is back working properly for you. Thank you for your business and we look forward to helping you with any further appliance repair issues. Thank you, Sarah Johnson"
Donald R.
Oct 2020
Found the problem and addressed the issue. As it turned out, repair wasn't the best option. The technician, however, was very helpful in directing us to the best replacement option.
Response from E & J Appliance Service Co
"Good Afternoon Mr. [Member Name Removed], Thank you very much for taking time out of your day to give a short review of your experience with us. We appreciate your business and look forward to assisting you with any future appliance repair needs. Take Care, [Member Information Removed]&J Appliance Service Co"
Lloyd S.
Jul 2020
Great, fantastic.
Response from E & J Appliance Service Co
"Thank you Mr. [Member Name Removed]! We appreciate you taking time out to leave us a review. Thank you for your business and we look forward to assisting you again in the future! Take Care, E&J Appliance"
Janice M.
Jun 2020
This was a perfect repair experience. Sarah went out of her way to get my service scheduled by the next day, and she worked with Maytag to ensure it was fully covered by warranty. The repairman, Scott, was prompt and efficient. He showed me the parts that went bad and explained why. He also wore a mask and gave me space. My dishwasher works well now. I would definitely use E&J Appliance Service again.
Response from E & J Appliance Service Co
"Ms. [Member Name Removed], Thank you so much for your kind words, it really means a lot when our customers go out of their way to give us a review. We are glad to have been able to take care of your needs and look forward to assisting with an future appliance repair needs. Take Care, Sarah Johnson"
Patricia W.
Jun 2020
You guys are the best!! Our tech was efficient, friendly and did the repair quickly. Thank you so much for your service. A+A+A+
Response from E & J Appliance Service Co
"Mr. [Member Name Removed], Thank you very much for your kind words! It really means a lot to us as a company when we hear feedback like this from our customers, as we pride ourselves as a business that puts exceptional customer service at the top of our priorities. Thank you again and we look forward to assisting you with any future appliance repair needs. Take Care, Sarah Johnson"
Victor Y.
May 2020
Went as expected, service tech was very friendly and helpful
Response from E & J Appliance Service Co
"Mr. [Member Name Removed], Thank you for taking the time to give us a review, we are glad to see Brad was able to assist you. And, we look forward to assisting you with any appliance repair needs in the future. Take Care, Sarah Johnson"
Michelle D.
May 2020
Repair made to the washing machine and will replace the dishwasher. Excellent service, good advice
Response from E & J Appliance Service Co
"Ms. [Member Name Removed], Thank you for taking time out of your day to let us know how we are doing. We appreciate your business and look forward to assisting you again in the future. Take Care, Sarah Johnson"
Suzanne B.
Mar 2020
He inspected the problem,ordered a part, and came back to the following day to repair. Very nice young man.
Response from E & J Appliance Service Co
"Good Afternoon Ms. [Member Name Removed], Thank you for taking time out of your day to leave a review for us, we appreciate your kind words and look forward to assisting you with any future appliance repair needs. Best, Sarah Johnson"
John/Thomas F.
Dec 2019
Determined the dryer was okay it was the circuit breaker. Was able to get that done separately. Brian the service technician was very helpful and professional. I would call on them again if needed. I highly recommend.
Response from E & J Appliance Service Co
"Hi [Member Name Removed], Thank you very much for the review about our company. Glad to see Brian could help you out. I will let him know he did a great job for you. We look forward to working with you in the future. Thank you, Alan"
James M.
Nov 2019
2 attempts to fix, now unit is not working at all. 1st attempt he moved enitire back of refrigerator only to find he had the wrong motor for Kenmore Elite. Put it the back on, but did not connect so the refrigerator stopped cooling & food went bad. Called to report. Owner returned with freezer motor. Again, tore apart both back of refrigerator & freezer to fix prior mistake, installed motor. Now no ice is being made at all, even after waiting several days. Owner did agree to limit charges to the 1 trip charge of $98.
Response from E & J Appliance Service Co
"Hi [Member Name Removed], I am very sorry about the what happened with this call. When we ordered the fan the parts house sent us the wrong one because their look up was wrong from LG. After we got the correct motor in there and it didn't work that is when we found out we needed the board also. You decided to not have the board put in and so our owner said he would only charge you for the service call. Again I am very sorry but sometimes we have to replace one part to find out there is another that is bad. Please call me at 480-345-8884 if you would like to discuss this any further. Thank you, Alan"
Judy M.
Oct 2019
Great work
Response from E & J Appliance Service Co
"Thank you very much for the review about our company!"
Joe V.
Oct 2019
Job done well and on time.
Response from E & J Appliance Service Co
"Thank you very much for the review about our company!"
Kevin E.
Sep 2019
As estimated, good service.
Response from E & J Appliance Service Co
"Hi [Member Name Removed], Thank you very much for the review about our company. Please keep us in mind for any future appliance repair needs you might have. Thank you, Alan"
Stephen T.
Aug 2019
He had to go buy a part but returned with part in hand to finish the job.
Response from E & J Appliance Service Co
"Hi [Member Name Removed], Thank you very much for the review about our company. Glad to see we could get your refrigerator back up and running again. Please keep us in mind for any appliance repair needs you have in the future. Thank you, Alan"
Cheryl H.
Jul 2019
Everything was in good shape. He just had to do an acid wash on the air conditioner.
Response from E & J Appliance Service Co
"Hi [Member Name Removed], You have the wrong company. We don't work on air conditioners only in home appliances. Wanted to let you know so you could give the review to the correct company. Thank you, Alan"
Licensing
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FAQ
E & J Appliance Service Co is currently rated 4.8 overall out of 5.
E & J Appliance Service Co accepts the following forms of payment: CreditCard
No, E & J Appliance Service Co does not offer free project estimates.
No, E & J Appliance Service Co does not offer eco-friendly accreditations.
No, E & J Appliance Service Co does not offer a senior discount.
No, E & J Appliance Service Co does not offer emergency services.
No, E & J Appliance Service Co does not offer warranties.