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When a dishwasher discharges its wastewater, it uses a pump to quickly move a lot of water. If anything in the drain line or the garbage disposal impedes the high volume of water, it will back up into the sink through the drain or the garbage disposal. Following regular dishwasher maintenance tips like clearing clogs, keeping them cleared, and occasionally running the disposal will eliminate the problem.

While the drain connection for a garbage disposal is nearly universal and fits standard sink drain holes of 3 1/2 to 4 inches, the size of the disposal unit itself is not. You must have enough space in the cabinet underneath your sink to accommodate the disposal's housing. A larger model may not fit in a compact cabinet or if the existing plumbing is arranged in an unusual way. Before buying a new garbage disposal, measure the available space under your sink. If you are replacing an old unit, it's often easiest to choose a new model of a similar size.

Most garbage disposals have a reset button that can be triggered with a tool as simple and accessible as your index finger. That said, if you need to perform a more in-depth troubleshooting step, like manually moving the arms inside the unit or rotating the impeller plate, a hex wrench is the most common tool you’ll need. Most garbage disposals come with a hex wrench.

If your garbage disposal powers up and you can hear it hum, but the arms inside aren’t moving, the problem might be a stubborn clog, a build-up of grease, or a jam of the impeller plate. To troubleshoot these, ensure your unit is off and disconnected from its power source before checking inside the drain or attempting to manually rotate the impeller arms or plate from the underside of the unit. A hex wrench can help.