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"Beautiful, fast repair plus extra effort to match paint with paint supplier."

"I apologize in advance for the long comment.  I?ll do my best to impartially lay out the facts of what happened on this contract so that the reader can make their own judgement.
 
I initially contacted 5 contractors to get bids on re-stucco for my house.  The house is large, almost 5000 square feet plus it is surrounded on 2 sides by a stucco wall enclosing the swimming pool and adjoining patios.   There are also over 150 windows of various sizes throughout the house. We chose BlueSky for several reasons: 1. Many positive Angie?s List recommendations.  2.  Price was in the lower half of the bids received.  3.  Mr. Esparza seemed genuinely interested in ensuring our requirements were met.  We were told that there would always be a supervisor on site and that Mr. Esparza himself would usually stop by once or twice per day to address any concerns.  He assured us that they would clean up after themselves every day after work so that there would be no garbage blowing around the neighborhood.  We were told that the job would take 8 days.  We increased that in our minds to 10 because we thought 8 overly optimistic.  We told Mr. Esparza that we like to be involved in the work that is done at our house and he encouraged that.  He told us that since we know the house better than anyone else we should point out any discrepancies.  We signed a contract and work was to begin immediately.
At this point I?ll say that as a rule we treat the folks who work on our house very well.  We often order lunch for them.  My wife will bring them snacks, coffee in the morning, ice water and sometimes even cook them lunch.  The workers had no safety equipment and at one point we noticed that they were applying stucco to the underside of a column and stucco was falling into their eyes.  My wife supplied them safety glasses.  We are also demanding of good work and will point out things that are wrong as soon as we see them so that they can be fixed immediately.  We have dealt with numerous contractors this way and have never had a problem.    In this case, unlike what was promised, there really was no supervisor on site and we only saw Mr. Esparza twice after work started.  At one point we were unable to contact him for 3 days.  He later apologized and claimed he had a family emergency in Mexico.  We were understanding although I think that maybe a text or email to his clients would have been appropriate.
The workers did a great job of sealing all the cracks and rebuilding the parapets.  There were some areas of concern including a column that had to be adjusted 3 times because it was crooked.  No problem, we dealt with the 1 or 2 English speaking members of the crew and got it taken care of.  Garbage was not completely cleaned up at the end of each day, my wife and I walked around the property picking up little pieces of blue tape flying around without complaint. I believe proper supervision would have been helpful here. Part of the contract was to dig down 4 to 6 inches around all of the walls, I think this is common practice based on many of the bids I received.  In a number of areas this was not done, I pointed out areas that I saw to the workers and they took care of them.  There are still, however, several areas that have been missed.  Again, proper supervision would have been helpful.  I thought that overall the stucco work on the house went very well.  My wife and I were happy with the work that was done and we thought that the remaining concerns would be taken care of after a walk- through with Mr. Esparza.  This is the point where things start to get a little strange.
 
On the final day of work (Day 16, a bit longer than the 8 day estimate) I received a ranting call from Mr. Esparza.  He was on a cell phone and was yelling and talking so fast that I could not understand a word he was saying.  I asked him to calm down, told him that I could not understand him and he finally told me that he would call me back on a land line.  When he finally called me he was livid.  He asked me for money immediately, prior to the walk-through, to pay his workers.  He told me that my wife had mistreated his workers and caused 3 of his best workers to quit, he made disparaging (I won?t elaborate any further) comments about her ability to speak proper English (She is Asian, has a degree from an American university, and speaks English well although with an accent), he accused her of following the workers around and watching them so closely that it made them uncomfortable and that she disturbed their lunch.  I tried to have a conversation with him but he hung up on me.    I was quite taken aback by what I can only describe as a tirade.   I responded to him with a text message letting him know that I would be happy to pay in 2 installments, explaining that I have heard no complaints from him until now, and finished with the following statement ?We are very happy with your workers.  I have never EVER been spoken to as unprofessionally by a business owner as I have been by you and am very disappointed?
A couple of hours later Mr. Esparza stormed onto our property after refusing to acknowledge my wife and I,  even after my wife greeted him.  He climbed onto the roof, walked around the house, glared threateningly, gave some orders to his workers, walked to his car and left.  Later a worker handed me a piece of paper requesting $10,000 in 2 checks.  I was confused about exactly what he wanted so I gave the worker $5000 in one check, unsuccessfully attempted to call Mr. Esparza, and sent him on his way.  Mr. Esparza called back a short time later and still seemed quite upset.  I had a difficult time understanding him but he explained that the job was done well (with a few exceptions, this is something I agree with), that he had to fire 3 workers because they refused to come to our house (a change from his original assertion that they quit)  and that he made me a fair offer but that I had only paid $5000 and that we were in the wrong for not paying him $10,000.  I believe he wanted to go to arbitration which is really not necessary since we were not completely unhappy with the finished product so I wrote another check for $5000 and he sent his worker back to collect it.  At this point I have paid him all but $4,149 which should be paid after a final walk through and any corrections.  My dilemma is that my wife is uncomfortable to the point of being fearful of having him on our property, and I really have to agree with her.   I can probably pretty much forget about the warranty, if for no other reason than I don?t want to deal with him again.  At this moment he has sent me a message forgiving the money not paid and essentially calling me a deadbeat, which I am not.  I will probably hire someone else to do the touch up work, subtract from the total, and send him the rest.  I spent 28 years honorably serving our country in the military and I always pay my bills.  I just cannot tolerate his behavior.
Now for my thoughts.  I am really conflicted about this.  Until a few hours prior to project completion I was ready to give Blusky an A rating and was even going to recommend them to several people I know who need stucco work.  The work appears to be done properly with a few exceptions and thanks to our involvement, pretty much the way we wanted it done.  I was home the entire final week of the construction and neither my wife nor I was ?Big Brother?, although we did inspect the work and ensured things were being completed to our satisfaction.  Often the workers would ask us to look around to see if we found anything that needed attending to.  On the other hand, I have never dealt with a business owner who has berated me and acted as unprofessionally as this.   I believe"

"Cesar kept me informed when work would be performed, craftsman did an excellent job of stucco match, and final paint. Job well done."

"The steel mailboxes in our community are cemented into roadside masonry pillars. Some unknown miscreant apparently ran into my mailbox (but not the post), damaging the mailbox so extensively that I had to replace it.

I purchased a larger mailbox, and contacted Sergio Verdugo to install it. I did not seek competitive bids, but just asked him to do the job.

Because the new mailbox was larger than the old one, he and his assistant George had to chisel, saw, and jackhammer the concrete pillar to enlarge the hole to house the mailbox. The concrete was hard, about 20 years old, and Sergio complained that it was the hardest concrete he had ever had to deal with.

Hours later the job was done and the mailbox was cemented into place. Unfortunately, Sergio did not check in with me to consult about placement of the new mailbox, so it ended up being inserted into the post farther than I would have liked, was slightly cockeyed, and the clean-up was not ideal (some stucco remained on the mailbox)--hence the lower score for "quality."

The cost was more than I expected it to be, but most likely that is because of the extra time and labor involved in enlarged the cavity. But I'm a newcomer to the area, and have no feeling for what things should cost.

Although I indicated I would use Sergio Verdugo's services again in the future, I will seek competitive bids next time.


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"I called Mr. Leal of Angel's Plumbing about 10 AM. He was at my house within 90 minutes. 45 minutes later all was fixed perfectly. The price was only $50!. I give them top marks in all respects, most importantly responsiveness on a weekend."

"On time, excellent service. Quick work, cleaned up quickly and efficient. Explained steps needed before painting can be done. All in all an excellent experience."

Here at J.G Home Remodeling and renovations llc custom Builders, we sustain our business on quality and integrity. With over 25 years of construction experience, we will guarantee that your job will be done correctly and on time Any home improvement you need, we can do from a new roof to a complete renovation, plumbing, tile, or a complete kitchen. We are very dedicated to our projects and to our customers' satisfaction.

With over 20 years of experience serving the Tuscon area, O. JR & sons is the solution for all your home remodeling needs. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Satisfaction guaranteed!

"I am purchasing a short sale home, and as seems to be the case, it has taken a considerable amount of time to get all the approvals.  I am applying for a USDA loan which requires a 45 day closing window and once the approvals were received, I was surprised by a 30 day window to close so getting the inspections and appraisal done quickly and accurately was paramount.

My realtor recommended National Property Inspections out of Maricopa.  Our Inspector, Jeff Arrellano agreed to do the inspection with very short notice.  He requested that the power and water be turned the day prior to the inspection to allow any leaks or problems to surface before he began.

We met with Jeff as agreed at the property the morning of May 1st.  When we arrived, Jeff had already completed the inspection, loaded the photographs he had taken into his laptop and was ready to go with the slideshow to point out the issues he had found.  Jeff took the time to explain every issue from small to not so small and provided us with information as to what the consequences would be if they were not addressed.  He prioritized the issues that needed to be addressed, and had the inspection report and photographs to my realtor by mid-afternoon.

What I appreciated most about Jeff, is that he was not rushed, he took his time to explain the issues I didn't fully understand and gave us an opportunity to look at the problems first hand before leaving.  He obviously went to some length to get some of the photographs he did, especially in the crawl spaces looking for leaking water pipes and to ensure code compliance with electrical wiring, insulation and plumbing.

Jeff also offered to conduct a thermal imaging reading (a little extra) to determine if there were any weather stripping or insulation problems.  Jeff measured heat signatures of all the windows and doors as well as the output of the air-conditioner and heater.  Small problems were found that likely will be resolved by a little cleaning around the window rails.

I would absolutely call National Property Inspections again, and would ask for Jeff by name."

"He was the general contractor for the project and sent out a painter. I had requested for a seam between the two rooms to be fixed and that was my main concern. The painter really didn’t do what I asked him. He then offered to come back out to fix everything. We fixed some of it ourselves, but the painter did end up having someone else to fix it. The general contractor did offer us Price cut because of all the problems. I would never use the painter again. However, he made right on everything. They were very apologetic and nice on the phone, I just wasn’t happy with the recommendation on the painter."