Get matched with top boiler installation pros in Rogers, AR

"Had to replace the A/C unit for our upstairs.. Called a number of contractors to bid it out.. Andersen gave me the best feel in terms of giving me a realistic set of options and not trying to hard sell any one of them(everything from replacing the coil in my old unit to replacing the unit). They also came accross as very knowledgable and trustworthy. I have dealt with a lot of A/C contractors in NWA, and there are a lot of crooks, so price was not my primary concern. However, the price for a new unit was compeititve relative to their competition (14 SEER Lenox with a new furnace).. While they came out and visited the house within 24 hours of my initial call, my one beef with them was that it ended up being a week and a half by the time they got the unit in and were able to install it.. I felt i had to call a couple of times to cajole them to get them out here.. That said, this was following the first warm spell in Arkansas, so i am sure they were busy. After the unit was installed, there was some squeeking caused by a loose baffle. I called them to have them fix it and they were out within 2 hours of the call to address it. Overall, I have been satisified with them and would use them again. Defiinitely my best experience to date and I have used quite a few (Bud Andersen, Bella Vista Heating and Air (avoid), Band B - to name a few)
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"We decided to go with Air Control because it was rated so highly on Angie's List. However we never were quoted by any other company so we just assumed that they would be comparable to other companies.  We were having trouble with our existing heat pumps (we have two for our house).  We called them up to perform a service call to see what might be wrong with our units. After a service man came out he reccommended that we think about replacing the units.  He said that because our existing units were 12 and 14 years old that they just wouldn't be worth replacing the parts since we would only probably get another couple of years out of them. So we paid $162 to be told that information and that they would schedule a time for a Product Specialist to come out and show us what they currently have on the market and what they would suggest we replace them with. The specialist recommended we go with the top of the line Lennox heat pumps and air handlers.  The overall estimated cost for installation and parts would be just over $13,000.  Although we were told that we would get up to $2,200 back in Lennox rebates.  (He said that their office handles all of the warranty registration and rebate sign up so that the customer doesn't have to worry about that).  
     Their installers were punctual and called to let us know when they would be arriving which we appreciated.  It took two days to install which was reasonable.  When the installer gave me the paperwork to sign before he left on the the last day he said that it is easy to sign up for the Lennox warrenty and rebate offer online and that they are no longer doing that at the office because they don't want to take any personal information as a third party. 
  So I simply accepted that and that afternoon I went online to register for the warranty and rebate offer.  (I had about a week to do this from what I was told).  Having to enter in all the warrenty info was not so bad but when it came to the rebate portion it wasn't as easy as they made it sound.  (The online system didn't recognize that I had purchased 2 units and it was only giving me a total for 1 unit!)  So I had to call in and try to speak to someone live about this.  She said that their systems were down and that she would have to talk to a manager and get back to me, which they never did. Finally over the course of about a week and a half after pursuing the company to get the problem corrected about 5 times, I was finally told that me rebate would be $2,200.  I was given a 4-6 week parameter for it to process and for a check to be sent to my address....which completely was different information than I was told by Air Control.  There was no personal bank information or anything like that so Air Control should have handled this for me.  It would appear that the office just doesn't want to handle those details for the customers anymore.  But I think after spending $13,000 for the units, they would gladly perform this service for less headache for the customer.  
   It has been over 6 weeks and we have not received any rebate as of yet.  We have begun to get frustrated with this situation.  I would really like to try another company next time but our warrenty is with Air Control and they are the authorized retailer to perform any labor and parts for our units for the next 10 years. 
    Regarding the service.  There is one particular service man for our area that they use, who although is polite, he is not a good communicator.  To explain in a nutshell, he is timid and shy in his personality and has a hard time clearly explaining his suggestions, or what tasks he will be performing.  For example not even a week went by since we had our new units installed and our brand new touch screen thermostat "ihome" just stopped working.  It apparently went dead for no reason.  When we called to have the service man come out and look at it he told us that it just died.  He replaced it with a used, older version thermostat that he said he had in stock from the warehouse.  When my husband asked if we would be getting another ihome model (the one that we paid for), he couldn't simply say, "of course...I just will need to order it.  This is all we had in stock".  He hemmed and hawed and said that this was all they had right now.  He was terribly confusing and wasn't clear that this was just a temporary thermostat.  Finally my husband was able to get out of him that he would call us when the new thermostat came in and he would have to come back and install the replacement.   This is just one example of what it was like to deal with this service man.  
    Lastly, the location that they placed one of the new heat pumps has been giving us terrible problems with the blade icing up and making loud sounds in snowy, icy weather.  We have to turn the unit off because it beeps at us and runs like a unbalanced washing machine when it has an overly heavy load.  Apparently the location of the machine is susceptible to heavy icing over in inclement weather. The same service man came out and looked at it and said that when the "icing up" happens not to worry because it won't hurt the machine. That it is meant to be able to take the ice.  I asked him what I should do when this happens.  Am I to turn off the machine so I don't burn out the motor?  What if we are out of town when this occurs?  Will the machines automatically turn themselves off?  He didn't give me any clear answer, all he said was that they are strong machines built to overcome such situations.  This may be true but the machine does not automatically shut itself off when this happens. Eventually the blade does stop turning and makes an audible beeping sound which would appear that it is trying to tell US to shut it down. He NEVER SUGGESTED any ways to overcome this problem!! Which surprised me. We are certain that over time this will tax the unit unneccesarily and cause future problems. Even though it is under warranty we want to get the most use out of our expensive machines, obviously.  
     So my husband decided that the only way to protect the machine is to make a slanted roof-like cover for it to prevent this situation from happening, which will fix the problem.  It is just a shame that he had to be the one to come up with this idea and that Air Control in general was not useful in assisting us with preventing this hassel from re-occuring. 
  Overall we were dissapointed with our experience with Air Contol.  Actually we were shocked that we were not more impressed after they were given such a  high rating on Angie's List.  I think in general they are a fair company to deal with, and they are good about communicating when they will be arriving.  I think because we have already experienced these three main hassels that I mentioned it just sours us a little to the company and prohibits us from giving it a higher rating. 
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"Great experience with Flame Tech. George was knowledgeable and responsive. He provided an accurate estimate over email based on a number of photos and a few phone conversations which streamlined the bid process considerably. They replaced my AC in a few hours for a fair price and educated me on other safety considerations related to my furnace. He also helped me diagnose a rattle in my air ducts that would have given me fits. Good price, know-how, and customer service, I would use Flame Tech again."

"Allergy, did an excellent job. Every aspect was explained from start to finish. Answered all of our questions in detail. Installation crew after and performed in a professional manner, installation went very smooth. Yes we'd hire them again."

"Great job. Quick, thorough and effective. All done remotely...
Would recommend and use again.
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"Justin did a great job with our remodel and moving the heat/air units and duct work. Great Service!"

"Josh was speedy with my request and honest with the issues at hand. Provided three different options and a reality check to my situation. Completely professional and knowledgeable to our HVAC and a nice person to boot. A+ would recommend."

"New part was found and technician returned the next day to finish the repair. Boiler works!"

"Cheyne and his crew did an excellent job on my home. After having to let go of a previous construction company, Double Down came in and saved the project and time line. I will never use anyone but them again! Thank you guys!!"

"The sent someone to our home to do the estimate. This was very convenient for us. The office in Iowa is in Des Moines (not so convenient).
They had a wide variety of products (even had natural stones).
They called to schedule the installation
It was completed in one day.
We have had to call them back on one occasion when a faucet was loose.
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