Get matched with top backsplash installation pros in Theodore, AL

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"BLUF: Miserable business practices and mediocre work Titan initially blew me away with their level of customer service. I had a rep come to my home, take numerous measurements and tell me all about how the structure would be built. I stated that I needed the sunroom completed by the end of April 2024 and they put in a clause that if it wasn't completed, the sunroom would cost my nothing. Titan even changed the contracts after I found a discrepancy with mine and I was more than happy to move forward. I signed the contract and waited. Then a second rep came out to retake all the measurements previously taken and I waited some more. And then crickets until I was told that the materials were being ordered (two and a half months after I paid the half up front deposit). Work finally started the last week of April ( just 7 days shy of the deadline) and I was initially happy with how it was going. I asked a bunch of questions, had to correct the builders on layout because it turns out the first Rep lied about how the structure would be built on several levels. During construction, the electrician's helper stepped through my kitchen ceiling which i don't blame Titan for but it seems they put their trust in lack luster contractors as well. Work was "completed" on the last day of April and the permit inspector called to let me know that he would be inspecting three days later. During the inspection, it was discovered that the electricians never pulled a permit to begin with and the sunroom builders never stopped construction to get the in process inspection completed which required a portion of the structure to be dismantled. A separate crew from the first dismantled and rebuilt the structure and did a miserable job sealing it which required the lead of the original crew to come back out and correct. Since this was WELL past the deadline, I made the joke with the crew lead that " hey , I guess I got a free sunroom now". Within three minutes, the GM called me asking what I meant. This conversation culminated in him raising his voice to me several times and threatening to file a lien immediately that Monday morning if I didn't release payment. My argument that work wasn't completed because the permit wasn't sign off and required that the structure be dismantled to complete said permit didn't matter. I never once raised my voice in return, or acted unprofessional in any manner to the GM. After the tile work began, I found out how out of square the walls are. 1/4" out over 16". Had I had any idea of what I'd experience, I would have chosen a different company in a heartbeat."

"Absolutely wonderful."

"Yes work was completed and rooms cleaned and back in order when they finished "

"Wonderful people to work with on time clean job site and wonderful craftsmanship."

"Custom Floors and Tile are amazing! I am so happy with the quality of their work and outstanding client service. Our kitchen and bathroom are beautiful thanks to the hard work and craftsmanship completed by Travis and Steven. They guided me through the entire process and helpfully discussed any issues that came up from previous renovations and worked with me on solutions. They never gave me the impression that my job was a burden. Instead, they had a sincere willingness to make sure everything was done perfectly. It's refreshing to work with extremely confident, reliable, friendly and professional people. Everything was done right the first time. Thank you for the great experience and the beautiful renovation!"

"Had a minor error. I called the owner they were out the next day and fixed it all. Very satisfied and John is a professional. No arguments just made it right and told me 1 year warranty on workmanship and if I have any problems to call him he will be out the next day. Plus a 40 year warranty on the roof. Great job guys."

"Perfect.. will call back"

"Brian completed a carpet patch job for my apartment. He had the job looking seamless and finished in just under an hour, and in less than 24 hours after I first contacted him about the job. I definitely recommend his services."

"Josh did a good job i would use him again"