Get matched with top kenmore vacuum repair pros in Loxley, AL

"Replaced central vacuum in a timely fashion"

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"My experience with Big Bill’s appliance repair was beyond my expectations. I don’t know of any other way to put it other than Angie was simply amazing!!!! After a horrible experience with a different local appliance repair company that left me high and dry with a totally disassembled dryer Angie came to the rescue! Within 30 minutes of arriving she had replaced the part, in my dryer was working perfectly! I highly recommend Big Bill’s appliance repair For all of your appliance repair needs! She has a customer for life with me!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"The customer service with respect to the two women I spoke with taking calls was excellent, but that is unfortunately the only thing I can speak of highly with respect to our experience with Mr. Appliance of Huntsville. We contacted them for a diagnostic on our older model Samsung refrigerator that was no longer cooling. The service technician that took care of the call said "with 99% certainty it is the computer" and proceeded to replace this part to the tune of over $600. Not even 24 hours post repair it was evident that the issue was not the computer as the refrigerator still did not work. (We did learn later that this was the least likely culprit in this situation, the thermistor being the usual suspect). We reached out to let them know the refrigerator was still broken and they sent the tech back over who now decided without performing another diagnostic it was the fan. He replaced the fan but refused to leave our old fan. When we questioned him politely about his process he threatened to leave. We were not charged for the visit (which was appropriate), however this fix did not work either. We called again and this time the technician came over with his supervisor. We overheard Samsung on the phone scolding the technician for not doing a diagnostic he suggested. They fixed the appliance, but refused to let us know what was fixed and told us to reach out to the office for that information. I then had to call back in to find out what the fix was, and as it turned out, the thermistor was in fact what fixed the problem. I then asked for an itemized receipt for the costs of the parts as well as the repair service. They sent a receipt that was again not itemized. I called in again to ask for an itemized receipt as I don't feel it is right to pay for the most expensive part/repair when the actual part that fixed the refrigerator costs between $30-$50. They have repeatedly refused to send an itemized receipt and now they refuse to contact us. We want to pay for their diagnosis and the appropriate fix, which from our research is no more than $250, certainly not $600+ tax! We feel their customer service is lacking from both an administrative side and a technician side. In addition, with their lack of transparency in their billing practices and predatory service model doing the most expensive repair first, we cannot in conscious recommend this company to anyone."