Michael & Son Services Norfolk

I worked with a finance company to replace my HVAC unit that works directly with this company. They keep telling me that they replaced my old unit with the exact same size but I have proof that they did not. I have file complaints with the Better Business Bureau and with the Finance Trade Commission for fraud. Next step I am suing them.

It was good, the service went well.

They always send reminders and follow up.

They're making sure that everything works well. Happy with the service.

It was great. They fixed couple of things.

Outstanding service. Would definitely recommend to other people.

They do follow up and send reminders when they come.

They fixed everything and make sure that everything is working properly.

I would recommend this company to others. Excellent service.

They make sure that everything is working okay.

Great service. They send reminders before they come to do the work.

They're good because they follow up.

They provided great service.

They did a great job. They gave great advise. Also recommend other company. Straight to the point with what they assisted to us and greatly appreciated them.

2 days after install of whole new HVAC system no AC again. Scheduled service to be fixed, took half day off of work for them to call and says that they can't make it that day after taking time off. BEWARE

They did not caulk the kitchen faucet and charged too much to purchase the faucet from them..

I was able to schedule an appointment within a few days. The company called the morning of and asked if it was okay to change the window of time. Since the new time fit well in my schedule, I agreed to change the time. The technician, James, arrived at the beginning of the estimated window of time. He was knowledgeable and curtious throughout the process, and he took the time to explain the problem. He was able to troubleshoot and resolve all of the electrical issues in about an hour. Overall, I am pleased with this service, and I would recommend the company and technician.

The process was quick from the beginning. Less than 5 minutes after completing the service request, we received a phone call to schedule an appointment. While this project was not an emergency, the appointment was able to be set for the next day! The technician, Tabitha, was great! She was friendly, professional, and got the pipe off in less than 10 minutes. We would hire them again.

we have a warranty with them and we needed a part. The tech came out in the spring and worked on it, the issue effected our AC not getting cold enough, she worked around the issue and it was fine for the summer, she said she would order the part and it would come in soon. I somewhat forgot about it but they sure did and when the winter came and that issue was a bigger problem they told us the part was 2k it was covered under our warranty but the warranty was up right around Christmas. So we were kind of stuck, we had to pay the $400 or so for the warranty to continue to get the part. I felt a bit stuck so had to do it. We still have the warranty but watch them, and call them on their BS. We asked for a sales rep to quote us a new system, I had to call back to the head of sales to get the quote because we were not too important to call back from the sales person who stopped by. Not the best place to do business.

Michael Dawson was courteous and very professional. He worked quickly and was thorough. He had to come back a second time and he did so willingly b/c of a defective part from the manufacturer.

technician arrived, diagnosed and corrected the problem within fifteen minutes.

Called to see if they could come earlier than scheduled. Did great job. Very personable.

inspection done of bathroom pipes ,no leaks found, checked attic also.

Did not use this plumbing service

This company did not follow up on the work and did not return my phone call, very unprofessional, they talk like they were going to do a great job but never follow through.