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"This was the second system we purchased. The first was a replacement heat pump for our upstairs system. This one was an air conditioner and gas pack heating for the main residence. We purchased this through their rebate offer via Costco. We really wanted this to be a no problems sale. We paid in cash (check) the day before it was installed. The basic unit seems to work correctly and reliably so far. The inside has been comfortable since it was installed. That’s the good side of the story. The unit upstairs was installed with a programmable thermostat - Which I did not particularly want. That programmable thermostat is awkward to use - And I am a degreed electronic engineer! I eventually replaced it with a simple non-programmable thermostat. When I got the quote on the recent main unit replacement, I insisted on keeping my simple to use Honeywell Electronic heating and cooling thermostat. We are retired and one of us is usually home so there is zero reason to use a programmable thermostat and frankly the Lennox programmable one is a misery to use. When the installers arrived I placed the installation manual for the existing Honeywell thermostat on the thermostat itself - Impossible to miss! The main unit was installed correctly and seems to work well. But the installer had difficulty hooking up the Honeywell thermostat due to wiring problems eventually found under the house in the thermostat wiring. It was a warm day on installation day and the heating settings were only briefly tested. Then the AC settings were tested and the installer was very quickly out the door. A week or so later it got cool and I switched to heating. In heat mode the circulation fan would not run unless the heat was actually heating despite the thermostat being set to fan “ON”. I am an electronic engineer and I suspected there was an error in the hookup of the thermostat. Turns out I was correct - The installer had set the internal thermostat switch to “heat pump” instead of AC with gas heating he had installed. Furthermore he had hooked up one thermostat wire to the wrong terminal. He has to go out of his way to make these mistakes instead of leaving the thermostat wiring and internal switch setting as it had been. I corrected these two errors and then the system ran correctly. Anyone can make a mistake, but it takes something “special” to be so sloppy in testing the installation not to notice it wasn’t acting correctly! Well I thought the only problem I had with Annette Hale Indoor Comfort Air was the sloppy installer. Just this morning the sales person called me to ask if we had paid for the unit from several weeks ago! The same sales person who picked up the check the day before - Which had cleared the bank some time ago. I may not be have been very polite with this person - It seems their accounting people are just as sloppy as their installer. Eventually I was called back and he apologized that they had been paid, they just somehow credited it wrong. I would never again use this installer. They screwed up part of the installation and then may have tried to collect twice for the same work! Sloppy, very sloppy! The Lennox equipment itself except for the miserable programmable Lennox thermostat works well and seems of good quality."

"Very professional. Very efficient. Very nice people.....I'd like to have them for neighbors. They were very careful to not make a mess or damage anything when bringing in, moving and removing their hoses. They left the house as clean as they found it. The insulation they blew in was smooth and even and even throughout the attic area."

"They did an amazing job, worked quick and was transparent the whole way, would use them again."

"They did a perfect job.I was very pleased.I would call them again"

"I did research to find the most qualified inspector in the area and between his certifications, Angies' List, I chose Bill. When I called his assistant told me he was available the next morning! Scheduled the home inspection for 8:30 AM but since there were early storms rolling in he had completed the inspection before I arrived. He is extremely thorough and professional, and is a former president of the National Society of Home Inspectors. His inspection was detailed, with many pictures, and found issues that saved me from thousands of dollars in repairs. Bill noticed a structural issue with the house which the seller disputed. I had to hire a structural engineer to resolve the issue and he agreed with Bill. A load bearing beam had been removed from the house and it was structurally unsafe and I have no idea how much it would have cost me to have it resolved and then repainted to be ready to sell. Ultimately, the deal on the house did not go through due to damage that occurred after the contract was signed and I hired Bill again when my wife and I chose a new home. He is worth every penny and realtors rarely recommend him to clients because he is so thorough."

"We've been using Garrison & Garrison for years. The systems they sell are first-rate, and their service is outstanding. You want your HVAC contractor to be competent, and that's what we are getting from G&G."

"James Clements was sensational. He came, evaluated our heat and air. It was the fan motor. He took care of it within 24 hours. He was very knowledgeable and impressive. I will request him for future needs."

"James did a fantastic job. He was professional, efficient, and very personable. His knowledge of the job was second to none."

"Thomas was the tech that took our call. He did an amazing job. He was on time, very friendly and very helpful. I would highly recommend Talent Heating & Air Conditioning to family and friends."