Annette Hale's Indoor Comfort Systems

This was the second system we purchased. The first was a replacement heat pump for our upstairs system. This one was an air conditioner and gas pack heating for the main residence. We purchased this through their rebate offer via Costco. We really wanted this to be a no problems sale. We paid in cash (check) the day before it was installed. The basic unit seems to work correctly and reliably so far. The inside has been comfortable since it was installed. That’s the good side of the story. The unit upstairs was installed with a programmable thermostat - Which I did not particularly want. That programmable thermostat is awkward to use - And I am a degreed electronic engineer! I eventually replaced it with a simple non-programmable thermostat. When I got the quote on the recent main unit replacement, I insisted on keeping my simple to use Honeywell Electronic heating and cooling thermostat. We are retired and one of us is usually home so there is zero reason to use a programmable thermostat and frankly the Lennox programmable one is a misery to use. When the installers arrived I placed the installation manual for the existing Honeywell thermostat on the thermostat itself - Impossible to miss! The main unit was installed correctly and seems to work well. But the installer had difficulty hooking up the Honeywell thermostat due to wiring problems eventually found under the house in the thermostat wiring. It was a warm day on installation day and the heating settings were only briefly tested. Then the AC settings were tested and the installer was very quickly out the door. A week or so later it got cool and I switched to heating. In heat mode the circulation fan would not run unless the heat was actually heating despite the thermostat being set to fan “ON”. I am an electronic engineer and I suspected there was an error in the hookup of the thermostat. Turns out I was correct - The installer had set the internal thermostat switch to “heat pump” instead of AC with gas heating he had installed. Furthermore he had hooked up one thermostat wire to the wrong terminal. He has to go out of his way to make these mistakes instead of leaving the thermostat wiring and internal switch setting as it had been. I corrected these two errors and then the system ran correctly. Anyone can make a mistake, but it takes something “special” to be so sloppy in testing the installation not to notice it wasn’t acting correctly! Well I thought the only problem I had with Annette Hale Indoor Comfort Air was the sloppy installer. Just this morning the sales person called me to ask if we had paid for the unit from several weeks ago! The same sales person who picked up the check the day before - Which had cleared the bank some time ago. I may not be have been very polite with this person - It seems their accounting people are just as sloppy as their installer. Eventually I was called back and he apologized that they had been paid, they just somehow credited it wrong. I would never again use this installer. They screwed up part of the installation and then may have tried to collect twice for the same work! Sloppy, very sloppy! The Lennox equipment itself except for the miserable programmable Lennox thermostat works well and seems of good quality.

The process started out well. Annette Hale's representative came out and appeared knowledgeable about HVAC unit replacement. Our choices were limited because I specified we wanted a Carrier-brand replacement if available. It was. We chose the higher SEER rated unit and the salesman told us it had a lifetime warranty on the heat exchanger. Oddly, he did not include those words on the estimate even though there was a place for it. The work started two weeks later. I was phenomenally impressed with the fellas' work ethic and general workmanship on my project. They happily answered my general questions and the entire installation looked great. Kudos to them on a job well done. In preparation of paying the bill, I looked through the paperwork the fellas were going to leave and could not find a mention of what the heat exchanger's warranty was. The fellas could not either. The salesman was called and he ended up being just plain unprofessional when he could not provide the information. I hung up on him and decided to not pay the bill until the heat exchanger issue was resolved. The next morning my wife drove to Annette Hale's business, and the Service Manager easily showed proof of a lifetime warranty before the bill was paid in full. We are very happy with the new unit's performance, and hope to count on Annette Hale's business when/if needed.

Great experience

Perfect. On time. Professional. Cleaned everything up. Work done as promised.

The tech assured me it was wiring, and the issue was resolved. However, after he left it is still blowing fuses, leaving me without heat. I called to see about having someone come back out, and they want to charge me another service fee when they didn't fix the issue in the first place. I'll pass, and find someone else who knows what they are doing instead.

Jay was excellent. Very personable and knowledge. Will call them again if I need anymore services.

They were extremely professional, estimating the costs through Costco and through them. Costco was cheaper. The install went smoothly, and the work to mate the air unit to the existing ductwork was top notch.

These guys were great. The price the professionalism, product knowledge, promptness and installation were fantastic. They hit a home run with my wife and I. I really don't see how anyone could expect anything more that what this company delivers. They even let me use the Angie's List coupon after the deal was made which made it even better that great. I would not hesitate to call them for any of my HVAC needs. When they showed up they had everything they needed to get the job done in a timely professional manner. They had to go into my upstairs area to do the R & R of my air handler and they laid a protective cover over all of my carpet to make sure they didn't leave any trails. They got the job started and finished in record time and the new system is working great. I would highly recommend this group for any home HVAC job. They even explained everything we needed to know about how to work the system and how to fill out the warranty paperwork.

They are very good and excellent. I have been using them for 2 and a half years and I am very pleased.

It went very well. We booked through Costco and got a large denomination gift card, as well as a very competitive price from Annette Hale's representative.

Unprofessional

Just as planned

It was good.

Warranty repair. Took a week to get part.

It was close to the estimate we ended up going with, but it was a little higher. Felt like there was a little bit more competitiveness, but it was take it or leave it kind of thing. This was about an year ago, so I don't really remember. Combination that the quote was higher, and an earnest desire to be competitive with the other companies. They did respond promptly.

Entire process went smoothly. Installers were on time, professional and courteous.

Keith was great at troubleshooting the problem. He is super knowledgeable and trustworthy and would rehire him in a heartbeat. It turned out to be the flexduct on the return line in which he had go in the crawlspace for. He returned two days later and replaced all the problem areas just before the cold snap. Great work!

During the sales consultation and quoting process they were superb. The salesman was professional in every way, responsive, well spoken, knowledgeable, courteous and best of all the price and warranty of product was very competitive to the 5 other quotes we solicited. Thank you Scott! In our opinion the the installation workmanship was poor. The exterior sheet metal work had jagged holes, ugly blobs of silicone sealant and the main duct plenum had an open bottom where critters could easily get into our crawl space. The exterior gas pipe installation to the meter was left very crooked and left un-painted to quickly rust. Post installation cleanup was poor, we found lots of sharp sheet metal screws on and around the new outside HVAC unit, cigarette butts and small bits of litter. Unit was installed July/August 2016, air conditioning works well. Heating unfortunately is intermittent. It may come on, it may not. Our experience with addressing this latest problem is the same as it was with the issues described above, and that is it take numerous calls that never get followed up upon until I call as an angry customer, no fun at all. This sort of service may be par for the course, I am not sure. I do not rate Annette Hale's as horrible, but when our warranty expires with them I will no be calling them again.

We've used indoor comfort systems on both our home and rental properties for over 9 years. Initially, their service was great, but in recent years their work has taken a dramatic downturn. We have service plans for our units, but are unable to get them on the phone to schedule. When they do come, things mysteriously break and item after item needs repair. Most recently, they indicated they were unable to complete work under warranty since there were "after market" parts in the system. It took me weeks and all my documentation to prove THEY put in those parts. Bottom line is I no longer trust there work and don't recommend them to others.

.

Their technician powered up the unit, found that the cooling coils were dirty, causing the drop in freon pressure. He quickly identified the problem as a defective contactor, which he replaced. Cost was only $80. Previous service visit from another company had told us that all the freon had leaked out of the unit and we needed to replace the whole system.

unknown

Annette Hale's team was simply amazing. The salesman, installation crew, and technician were professional, honest, and polite. The completely revamped our ductwork and installed a fabulous new system. We could not be more pleased with the results.

unknown

unknown