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"Have not gotten an estimate or further communication after the initial contact."

"DO NOT TAKE YOUR VEHICLE HERE!!!!!!!! They will charge you for service you didn’t agree to. They also have a very unprofessional staff, considering I had to call them to find out What the issue was with my car, and then they performed work without my consent. I took my car to this establishment for a light that was on for a tire pressure sensor. First I took her to tire discounters where they looked at it, for free, and said that all the sensors are working it was probably a computer issue. I walked into Fort Mitchell garage and specifically told the guy that I was not willing to spend any more than $100 to COMPLETELY fix this problem in it’s entirety, and that it was just a pesky light i could deal with. Right there on the spot he could’ve told me that he was going to perform most likely a diagnostic on the vehicle which would cost $102.60, but would not fix the problem of the car only tell him what was wrong. Or could have called me and asked to perform i the work. In which I would have walked out of the establishment because the light wasn’t that big of an issue. After I had to call them ( how unprofessional for a mechanic) to find out what was wrong with my car, they informed me that they did a diagnostic and then I would need to pay an additional 250 or 650 to fix the problem in it’s entirety, all this after I told him that I didn’t want to spend any more than $100 to fix the problem all together. I went back out there and try to explain to the guy that I never agreed to have the diagnostic check performed. Yet they called the police on me when I took my car back. What if they would have said that they ran a $3000 test on my vehicle and that I owe them for that??? It was a complete screw job, and the staff and owners were completely and entirely unprofessional throughout the whole situation. I even have the owner on video where I recorded him saying yeah I know you told me that you weren’t willing to spend 100 to fix the vehicle, yet he took the liberty to charge me 102 to inspect the vehicle?!? AWFUL SERVICE!!!! COMPLETE RIP OFF!!"

"Great experience start to finish. I'm working on restoring a 2005 Suburban and needed a headliner replaced and leather seat repaired. Reasonable price for a quality repair. Headliner looks like new from the factory again along with the sun visors. Not only was the seat repaired but deep cleaned, conditioned and tinted to match. Even have new foam in the seat. Work done quickly and professionally."

"Able to perform a repair that required some skill and experience. Expertly performed in a timely manner. Friendly service."

"DO NOT HIRE! Terrible. Regret. Anger. These are the best 3 words to describe Stanley Steemer. I just finished remodeling my entire home. Kitchen included. PLEASE NOTE: I do not, and no one lives in this house yet. We are not renting it out nor do we plan to. We were just about to move in once I finished all the remodeling. Also, I did not hire any third-party contractors, I did all the work myself. I decided, since I just finished major remodeling, it would be a good idea to have my air ducts cleaned, as we would soon be moving in with a newborn. I thought I was hiring the best and most professional company. Unfortunately, I wish I could rewind the clock and never have called Stanley Steemers. To finish the remodel I purchased all new appliances for my kitchen. I had just put them into place and removed the plastic protective covers prior to calling Stanley. I haven't even plugged them in yet! Again, no one lives in the home, and I just finished remodeling. This was the last step to being able to move in with my family. I called Stanley to finally finish my remodel and start moving in. Their technicians came on September 17 2021 to clean my air ducts. They wrapped up and headed out. I then walked around to check the air ducts and the job they did. That's when I noticed a large dent on the front of my refrigerator. My brand new refrigerator! That I just put into place and haven't even plugged in or taken the plastic from inside out yet! They lost control of their whip hose and the connection of their whip hose and air hose wacked into the front of my refrigerator. Which they state IS possible but their technicians are ‘adamant’ this didn’t happen. From where the impact happened there is a scratch that goes from the dent straight to the air duct next to the fridge. Like an arrow! After I noticed this I continued to check my home. And to top it off they didn't even finish cleaning all my air ducts. (The same ‘trustworthy’ techs that claim the damage didn’t happen) They forgot one. So $450 for a dented scratched BRAND NEW fridge and a job not complete. I was upset, to say the least. I am just now writing this complaint because I have been trying to work it out with Stanley. I first called them immediately after their technicians left. They filed the complaint, and then I was contacted by someone else. I submitted the photos of the damage and told them what happen. They told me their technicians denied the damage. Of course, they would! They didn't even finish the job they were hired to do, why would they be honest about that! I was not happy with their answer and requested their manager, who came to inspect the home and the damage. I presented all the evidence to them and they took it back to submit to their higher-ups. I was just now contacted by someone else at Stanley, on October 4, 2021, not a manager or anyone of importance, just a messenger to inform me that they do not believe they caused the damage and are denying it. They stated they do not use any equipment that could cause a dent like that. (but remember, they said it was POSSIBLE for the tech to lose control of their equipment and cause the damage, just unlikely) When I asked about the metal connection between their whip hose and air compressor hose I was pretty much ignored. I don't think they expected me to bring that up. More dishonesty! I was offered ‘$100’ to essentially buy my silence. I refused to be bought. To top it off, one of their managers in the midst of this month-long back and forth told me to call their Complaint Hotline…. Thanks."