TruGreen Lawn Care - 5670

They do a good job.

They effectively killed the weeds, and they do what they say.

The lawn care I received was fantastic (I had it for over two years), but all of that goes wayside when the customer service stinks. 

I have always paid up front for annual services, by paying up front they always gave 10% off which is great! The last year of lawn service that was done (more specifically the last three treatments done) I received a billing statement in the mail.  Assuming there was some mistake in the billing department, I called the customer service number and it was explained to me that my "pre-paid amount only covered $X and I still owed $12 for that treatment". Um......no. That is the point of paying UP FRONT for a year's worth of treatments. I owe nothing. Took a few minutes to get the customer service rep to understand this, remove the bill in the system, and be done with it.

Five weeks later, after another lawn service, same thing. Received another bill in the mail! I call, and have the SAME run around conversation about me owing a residual balance. NO! I pay up front so this kind of stuff doesn't happen!!! I cancelled my lawn service for 2015 to one, give my lawn a break from chemicals, and two, was sick of playing this billing game with TruGreen.

Now for the Tree/shrub treatment. I came home one day to find a baggie on my door with a note about a disease that was infecting my trees and shrubs. I agree, I could tell there was definitely something infecting my yard. I paid up front for a year's worth of tree & shrub services in August 2014. Over the last year, I have not noticed the disease getting any better or going away. I had and still have no plans of renewing that service.

The last tree & shrub treatment that was just done two days ago, was completed 45 minutes before a huge storm came through and flooded my yard. I whole heartedly believe the treatment didn't stick and was washed away (they say it takes a couple hours to dry completely). Upon calling them to get someone back out to treat my trees, they inform me that the treatment that was just done is NOT covered under what I prepaid and I would be receiving a bill in the mail for around $55. I'm sorry, what? I was never told my annual service was over, I was never called and asked if I wanted to do another year's worth of treatments. I did not ask for, authorize this, or request to continue this service.

I was then told by the customer service rep that it's up to me to call and cancel, otherwise they will just keep coming back and I'll get billed. If someone had told me this a year ago, I would have called and cancelled. When I got Terminix service for bugs a while back, they DID inform me that they auto renew after a year and I would need to cancel, so I made note for myself, and cancelled when the time came. I would have done the same thing for TruGreen if they had informed me of such, but I assumed I would get a year's worth of treatments that I paid for, and that's it.

I will be calling to dispute this bill for $55 that is coming in the mail for me, especially since the service was basically washed away by an immediate storm afterwards. I'm disappointed with this way of business, and I'm sure it cheats people out of money by getting them to pay even after they have already paid for an annual service, like I have.

Previously, I would recommend TruGreen to anyone, because the actual lawn service you get is fantastic. I would not recommend the tree/shrub treatment. I only wanted it because of the disease spreading on them, but it didn't treat/fix that. But NOW, I am giving everyone a fair warning that if you sign up to get services from TruGreen, and you pre pay for a year, BEWARE. It might turn into a nightmare of having to prove that you've already paid for the service you are getting. After the last 6 months of being asked/told to pay things I shouldn't, I am no longer recommending this business to anyone, solely because of the horrible customer service.

I have a high expectation for customer service AND the actual service I'm getting, and when one fails, it turns into a bad experience no matter how you look at it. You have been warned.