Stanley Steemer International Inc

DO NOT HIRE! Terrible. Regret. Anger. These are the best 3 words to describe Stanley Steemer. I just finished remodeling my entire home. Kitchen included. PLEASE NOTE: I do not, and no one lives in this house yet. We are not renting it out nor do we plan to. We were just about to move in once I finished all the remodeling. Also, I did not hire any third-party contractors, I did all the work myself. I decided, since I just finished major remodeling, it would be a good idea to have my air ducts cleaned, as we would soon be moving in with a newborn. I thought I was hiring the best and most professional company. Unfortunately, I wish I could rewind the clock and never have called Stanley Steemers. To finish the remodel I purchased all new appliances for my kitchen. I had just put them into place and removed the plastic protective covers prior to calling Stanley. I haven't even plugged them in yet! Again, no one lives in the home, and I just finished remodeling. This was the last step to being able to move in with my family. I called Stanley to finally finish my remodel and start moving in. Their technicians came on September 17 2021 to clean my air ducts. They wrapped up and headed out. I then walked around to check the air ducts and the job they did. That's when I noticed a large dent on the front of my refrigerator. My brand new refrigerator! That I just put into place and haven't even plugged in or taken the plastic from inside out yet! They lost control of their whip hose and the connection of their whip hose and air hose wacked into the front of my refrigerator. Which they state IS possible but their technicians are ‘adamant’ this didn’t happen. From where the impact happened there is a scratch that goes from the dent straight to the air duct next to the fridge. Like an arrow! After I noticed this I continued to check my home. And to top it off they didn't even finish cleaning all my air ducts. (The same ‘trustworthy’ techs that claim the damage didn’t happen) They forgot one. So $450 for a dented scratched BRAND NEW fridge and a job not complete. I was upset, to say the least. I am just now writing this complaint because I have been trying to work it out with Stanley. I first called them immediately after their technicians left. They filed the complaint, and then I was contacted by someone else. I submitted the photos of the damage and told them what happen. They told me their technicians denied the damage. Of course, they would! They didn't even finish the job they were hired to do, why would they be honest about that! I was not happy with their answer and requested their manager, who came to inspect the home and the damage. I presented all the evidence to them and they took it back to submit to their higher-ups. I was just now contacted by someone else at Stanley, on October 4, 2021, not a manager or anyone of importance, just a messenger to inform me that they do not believe they caused the damage and are denying it. They stated they do not use any equipment that could cause a dent like that. (but remember, they said it was POSSIBLE for the tech to lose control of their equipment and cause the damage, just unlikely) When I asked about the metal connection between their whip hose and air compressor hose I was pretty much ignored. I don't think they expected me to bring that up. More dishonesty! I was offered ‘$100’ to essentially buy my silence. I refused to be bought. To top it off, one of their managers in the midst of this month-long back and forth told me to call their Complaint Hotline…. Thanks.

Horrible - According to the corporate website video's they claim they use a different process of cleaning air ducks - Where other companies bring in a vacuum cleaner into your home to suck the dust in the vents into a vacuum cleaner which makes a mess Stanley Steemer claims that their vacuum cleaner is built into their trucks for better suction, less mess and they take the take away the 40 lbs of dirt & dust - Just watch their video for yourself on their website - When they showed up to do the work they pulled out a vacuum cleaner to bring into the house - When we questioned about the video we watched their employees knew what we were talking about - They just said we do not have those trucks in Cincinnati, Ohio - But we waited for over two weeks for this appointment so that we could have that exact truck - The people at the corporate office who you made the appointment with would not have known what cities have those trucks and what cities don't have those trucks - So at the end of the day Stanley Steemer is selling a service in Cincinnati, Ohio that they can not do according to their video on their website - They are no better than the other companies but are charging more - Crazy

it was ok

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They did really good.  They are a good company.  It was $100 for 2 rooms, they run specials like that all the time.

This is who always does our work - same people.  I like it that they're professional. 

There were two workers who came out to do the carpet cleaning, and they didn't leave a mess when they were done. It took an hour.

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The price was good. Everything they did for us for this particular job, they get an "A". It was great. They gave me a response within 24 hours and they contacted me back and let me know they moved my appointment up. They showed up on time.

They were okay, but I think I would have liked for them to have done better. I would use them again, only in a pinch.

They didn't do a great job. I have used them at my house in the past, and that was just afterwards. My sister was suppose to call but they did not call back. It was not rinsed. The carpet had too much soap in it and it was not soft. It got foamy when you put any water on it. The tech was just new but she didn't call back so I blame that on us. I am going to call them this week. The responsiveness was fine. They came right away. At this moment I am less likely right now to use them again.

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They are great for carpet cleaning.

unknown

They did a good job. I was happy with the price, it was very fair. They did the work in a timely manner.

unknown

unknown

Great. Everything is spotless. I love how their system gets the water back out of the carpets so they dry overnight. First time for tile and grout cleaning. Very professional and knowledgeable. I also tried the grout color seal. It looks awesome.

He was respectful of my home and did a great job cleaning the carpets.

When they say they will be there at a certain time, they are here. Every time we have used them, we did not have to wait.

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They did a fine job.