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Recent Gas Fireplace Repair Reviews in Cincinnati

  • BROMWELL'S
    5.0
    We had a great experience with Bromwell's, starting with the sales experience. We made an appointment (COVID-19 protocol) and took the fireplace measurement with us to expedite the process. Once we know what gas log units would fit our fireplace we selected one and paid a deposit on it. Derrick installed the unit and gave us a tutorial on how to use it. The process was smooth, quick, and clean. A week later the pilot light went out (our doing, nothing wrong with the unit). We read through the lighting instructions and were uncomfortable lighting the pilot ourselves and so called Bromwell's to light it and show us how again. Bromwell's sent Derrick who lit the pilot and showed us how. About an hour after he left we smelled gas. I turned off the pilot, called Bromwell's to alert them, and called the gas company. While we were waiting for the gas company to arrive, I had a call from J.T. at Bromwell's who asked if he could come over to see the unit. We agreed and he arrived as the gas company technician was leaving. The gas co. tech. found nothing wrong with the gas line or gas log insert installation and his meter got no reading on a gas leak (by this time the smell had dissipated) - - good news for us! J.T. tested all the connections and lit the pilot again. He turned off the pilot and then had us light it so we had first-hand experience and answered our questions
    J R F.
  • ET Home Services
    5.0
    Cleaned all surfaces ie. logs. Glass, base, walls and flew. Added fake ashes. Covered all areas being worked on and shoe covers. Two guys, friendly and left place clean after work was accomplished.
    Kliff K.
  • ARCO - Affordable Roofing & Chimney Options
    5.0
    He did a cleaning on 2 gas fireplaces & did a chimney repair. The work took a couple of hours and he cleaned up after the job was done. The job was done well.
    Kevin & Mary R.
  • ARCO - Affordable Roofing & Chimney Options
    5.0
    It turned out that my wife really liked the way they look now so I cancelled the service. ARCO treated us exceptionally well through the initial scheduling and with our cancellation. I would contact them again if we need service.
    jim v.
  • ARCO - Affordable Roofing & Chimney Options
    5.0
    They provided me with a new set of fireplace logs to replace the ones that were completely wore out. ?I had been told by many other companies who do fireplaces, that I would need to replace my whole fire[place as the logs were not available for my fireplace, which is a direct vent, natural gas, fireplace. ?Obviously those providers were more interested in me paying a hug amount for a new fireplace
    Susan A.
  • ARCO - Affordable Roofing & Chimney Options
    5.0
    Arco tech came and inspected both my gas fireplaces. He found that both fireplaces had the ceramic logs placed wrong; thus the flame and heat was not getting dispersed correctly. He fixed this problem by resetting the logs so the airflow would go thru the ceramic logs. He did a outside chimney inspection. When it rained I was getting water in my fireplaces and the metal roof of both fireplaces were rusting away. He said both of my chimneys were not properly sealed or caulked. For an additional fee, he applied a weather proof seal and caulked some areas. These are warrantied for 7 years. I feel they did a great job; and I trust them. I will definitely use them again
    Timmy K.
  • ARCO - Affordable Roofing & Chimney Options
    5.0
    The service provider was very respectful and honest. I appreciated that he told me to request a refund, even though he took the time to look at my gas lines and chimney. He just didn't feel right taking payment when he noticed that the gas logs we have are not save with our chimney. When we are able to purchase a vent-less system, I will definitely call Arco
    Alice F.
  • Pete the Plumber
    5.0
    The services from Pete the Plumber went well. He was prompt. He was courteous. He gave me an estimate that was fair. I have not had the work done yet. The gentleman that came out was Pete himself. He was professional. He was well dressed as far as you know. He didn't come with a dirty clothes or hole in the jeans, presentable uniform. He knew what he was talking about. He was a nice guy. We have electric stove which we are changing over. I don't know how to grade the price until I get other competitive bids. I couldn’t tell as I am not a contractor in that field to tell whether or not that's a good price. The price seemed okay. I would use this provider in the future
    KRISTINE T.
  • Thompson Masonry and Chimney Repair
    5.0
    They did a through inspection and discovered our chimney to be clean. They still chatted and gave pointers on how to maintain a clean chimney.
    Mary Jane D.
  • Thompson Masonry and Chimney Repair
    5.0
    He agreed to come out when others either would not do the work, or quoted me months before they could get to it. He was prompt and professional, and made a few adjustments, which seemed to help the performance. He checked out the gas lines to be sure everything was functioning safely. He charged only the service call fee he had quoted me on the phone, and told me he would come back out if we continued to have problems
    Margaret H.

Last update on August 25, 2021

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