At Falcone Crawl Space & Structural Repair, we're obsessed with customer service and our mission: to give every Carolinian a strong foundation. For 15 years, Falcone Crawl Space, a family-owned company, has served Carolinians with award-winning structural repair. Contact Falcone for foundation repair, like rotted beam replacement and helical pier installation; Falcone also offers prevention services including drainage solutions, vapor barriers and PumpSpy Sump Pump Monitoring. Fred Falcone is..
"I will start by saying that the work they did waterproofing our basement looks good, and I am hopeful that it has fixed our problem. We've had a good bit of rain recently, and so far, so good. That, of course, is the most important thing. That said, I chose this company, even though they were on the high range of the quotes I received, because I did not mind paying more for a professional experience and great customer service. I was disappointed with this aspect of the experience. The day they were scheduled to begin they never showed up, and I ended up calling them three times that day. The woman in the office was responsive, but she said that they did not know where they were. The next scheduled appointment was for the morning, and they did not end up coming until 2pm, again without any communication. Both instances were due to car issues, but a phone call to keep me updated would have been appreciated to allow me to better plan my day. When they did start the work the crew leader was friendly and appeared to know what he was doing, but he offered little information about the job unless I asked. Prior to the work being done, I also had to keep after the sales representative to put their warranty in writing. Twice he promised to email it to me, and only after contacting him a third time did he send it through. If I had not paid so much (over $11,000) I would have given them another star, but at this price point my expectations were high.
Melissa J. on June 2020
