Before the review, a short preamble. We have lived in our house for 21 years. It is a somewhat small 1950’s brick rambler with 3 bedrooms and 1 ¾ baths on the main level and had a fully unfinished basement having the same square footage as the main level below. We chose this house over several others, specifically because we intended to finish the basement “right away”, and even had a plan drawn up before we moved in. But finishing the basement never happened. Through two decades the plan went through many iterations. Many contractors took a look and gave us estimates. We de-scoped the plan, re-scoped the plan, had contractors lined up who pulled out, and in the interim focused on more straightforward home improvements. The unfinished basement loomed; to say there was a lot of emotional baggage tied up in the basement renovation would be an understatement. We came across Basement Masters (BM) via a web search for “finished basement MD”, that brought us to their online gallery. Our hopes were lifted as this seemed like the kind of company we had been looking for! We contacted Pavel, who came out and carefully and patiently walked us through their process with our plans and provided us our first estimate. We needed to take care of a few important issues first, starting with replacing original copper water pipes with PVC pipes (this was done to our satisfaction by one of BM’s subcontracting plumbers before the basement job actually started). Also looming was a ceiling clearance issue in the existing stairway, which required a variance from the county. Finally, there were two major water incursion issues that required coordination with a basement water mitigation specialist that Pavel recommended. We received a Christmas present from our county when they finally granted the variance in December 2015. Over a year had passed between our first meeting with Pavel and the notification from the county. When we met with Pavel again, he informed us that their prices had gone up, but he offered a discount if we could start within ~ 10 days of the meeting; an opening in their construction schedule had just come up. This was daunting, as we needed to get everything out of the basement in very short order. During the negotiations we added a bar to the plan; with the discount this was a very attractive option and ultimately become part of the final plan. The deal was sealed when Pavel graciously offered to have his crew move large and heavy items into our rented storage pod on the start day. When the team arrived they immediately got down to business and very carefully filled the pod with our belongings. They started framing that day. The basement was fully framed within about 4 days; the transformation was unbelievable. Water remediation of two areas in the basement, which was absolutely essential, was done in parallel, shortly after the framing was started. The water contractor recommended by Pavel did an excellent job. As the job progressed from framing, to plumbing, insulation, and drywall, we were impressed with BM’s attention to maintaining clear lines of communication and commitment to staying on schedule (the schedule was clearly articulated and fully considered and checked each week, very similar to scheduling protocols used in large-scale engineering projects). We also appreciated their attention to job-site tidiness; after each work day, they swept and removed the trash from the basement. The electrical subcontractor was superb and extremely pleasant to work with. He and his team took the time to clearly explain options for lighting, fixture placement, and data and home theater outlets, and were very responsive to our input and questions. The carpet installers were very competent and did a fine job. Finally, the finish painter was extremely meticulous and easy to work with; we are very pleased with his fine craftsmanship. There were only a few things we would have liked to have seen done differently. A large basement closet that contained stored clothing and other household items was left open (without protective plastic) for some period of time during the construction process and a large amount of construction dust made its way in. BM agreed to help clean this up and also compensated us for our time and effort. As we found out during the initial plumbing inspection, the bathroom vent solution (PVC pipe with stack) that was originally selected by BM turned out to be unnecessary. The venting was removed in favor of a Studor valve solution, but this left a hole in the exterior brick wall. BM did fill the hole and installed a cover over the hole on the exterior wall. Finally, while BM’s decor advisor was pleasant and easy to work with, and helped us through the process of making decisions, we could have benefited from a little more help in narrowing down choices for such a large space; many of the choices were time critical and at times we felt rushed. All things considered, however, these issues did not seriously detract from our overall positive experience. Basement Masters did a superb job, finished on time, and resolved all of our issues. Our finished basement is simply awesome thanks to Basement Masters, and we could not be happier with the result. We enjoy the transformed space every day.