Sammy came out to look at my refrigerator, which had starting making noises when you went to use the filtered water in the door following the replacement of the water filter. I spoke with him by phone about the problem and he said he would leave a note with my nanny explaining what the problem was, which he didn't. I agree to the estimate once he called a few days later and he ordered a replacement part for me. Due to Angie's List, the service visits was supposed to be free, with a $55 discount. When he called to say he was in the neighborhood a few days later, he said he would come by in 20 minutes, which turned out to be almost an hour and a half later without a call or anything. When I spoke to him when he replaced the part, I again asked about the costs, since it seemed very steep for a very minor problem and he said the part was very expensive. Once I got the receipt he left following the replacement of the part and googled it, it was a less than $50 part and despite the supposed $55 discount and "free" service call, I paid more than $260.