My refrigerator was not getting any power. The technician, Lew, came out the same day I called. He told me he could see no "blown" fuses and thought that the circuit board needed to be replaced. He gave me an education about my LG refrigerator brand vs. U.S. manufactured brands. He was knowledgeable, personable, and enlisted my confidence. He assured me that if the new part did not solve the problem, he would not charge me for it. He ordered the part, told me it would be 3 to 5 business days before they expected the part to be delivered. In 5 business days I received a call that the part was in, and the same technician returned, installed the part in less than 1/2 an hour, (it solved the power problem), and the price was exactly what he told me it would be. Very happy with the service and this company.