John responded right away, and scheduled an appointment to do the estimate. He was punctual and courteous. During the estimation process, I noticed that John did pricing almost arbitrary (from the top of his head) and very fast. I was a bit surprised by the lack of thoughtfulness and some sort of reasonable analysis (e.g. comprables, sq ft. etc), but did not make much of it at the time. However, my gut feeling was telling me that something was not right. Fortunately, we did several bids. It is a good that we did not hire this company, since his estimate was off the chart than anybody else. For example, they almost wanted to charge double for waxing and buffing than what was quoted from one highly reputable company in this business. We will not call them for any services in the future, since if they can not do the honest bid or pay attention to customer needs, how they can do anything else….