I was really disappointed with my experience with Ward, especially since they're rated so highly on Angie's list.I booked an appointment for 7/7/2012. I was having problems with fleas and had booked Ward to come out and take a look with the understanding from the phone call that it was something that if I was ok with the price they could treat for the same day. The person who came out was Ray. The appointment was for 11-11:30 and he showed up half an hour early - I don't recall if he called before he showed or if he just arrived early, but I wasn't happy with him showing up so much earlier than scheduled. He told me that he's always early - well, on a Saturday morning, I'm not so down with that. I had him look around; he found some fleas behind my bed/confirmed the problem. When I asked him what the price would be / what would be done, we had issues; he asked if I was an angie's list customer, I said yes, and then he said that normally the price was $1000 but for an Angie's list customer it would be $495. When I asked him why the high price he said he'd need a helper and three hours, and that I would have to prepare my house / he'd have to come back. He wanted to spray every inch of my floor and my furniture. The prep he told me I'd have to do was the prep I would have to do for bedbugs (clean everything and put it in boxes, cover my bed, vaccum everything, etc). The treatment methodology he wanted to use was the same methodology commonly used to deal with bedbugs; I'm familiar with it because I've had to deal with them in other homes. He wanted to use the same chemicals I've used to deal with bedbugs, sterifab and bedlam and dicatimous dust in the wall sockets. I asked him why he wanted to use so much in terms of chemicals, and he said it was because he wouldn't have to come back. I asked him where he'd be spraying/treating and he said the downstairs couch and the downstairs bedroom -- he didn't want to treat upstairs where the animals also go, just to heavily treat two areas of my home. This is, again, consistent with the treatment for bedbugs (you treat where the blood is, you don't treat everywhere) but not consistent with my experiences so far with flea treatment (which I've had done before as well, the common methodology is spraying the baseboards with a pesticide and the couches with sterifab and throwing the linens in the dryer for half a hour.) I asked him for a sheet detailing the methodology he was requesting I use to prepare my home and he didn't have one and told me to call the office. Initially he told me that I'd have to take my animals out of my home for 24 hours, which just isn't possible for me. He wanted to use a pesticide on my couches. When I told him no, he said he'd use denatured alcohol. I pushed him on the price because it was so out of line, and he stood behind it. I told him it was laughable, and that it was not happening - the price was way out of line, the methodology was out of line with the problem and not consistent with my approach to pest management (minimal pesticides). He wrote 'thank you' on his note and left. The office called me last monday and asked if I would be purchasing their services. I told the woman who called that I would not be, and that I actually had some complaints (the above.) She had the office manager call me back, who defended what Ray had said around how he should treat my home and the price. I told her that what she was telling me he'd told her were lies (they were) -- we got to the point where she said that the price had gone from $1000 to $495 because I'd said I only wanted the upstairs couch treated and the downstairs couch/bedroom, instead of the entire house. I asked her how many floors my house was - she didn't know, and when I told her two and that he'd told me that price was just for the downstairs, she apologized profusely. I don't know if I just got a bad egg or if this is an endemic problem with Ward. I would be really careful about contracting with them and definitely get several bids if you do decide to consider them. I went with Affordable Pest and have been thrilled with their service. They have come out twice (pretty standard) for fleas. They used IC2, which is plant oil based and not toxic to me or my pets. They've done a great job, been on time, no attitude. And the price for them coming out twice was $99 - I was happy enough that I've gotten their service contract and intend to use them throughout the year.