FlameMaster/Dave went above and beyond to service our fireplace. We had difficulty scheduling with other service providers, but Dave was able to visit and work on our fireplace the same day we contacted him, he even agreed to service our fireplace after work hours. Dave provided superior service as he thoroughly evaluated the fireplace to identify which elements were not functioning correctly, he also cleaned each of the elements to eliminate the possibility of malfunction as a result of build up within the fireplace. Once he identified the problem, he promptly replaced the necessary parts and showed us what to look for and how to properly alleviate any future problems. Dave's willingness to service our fireplace so quickly and his expertise and professionalism were greatly appreciated. We will continue to use FlameMaster for any future issues we have with our fireplace.