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Kicking Ash Chimney Svc
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
*NOW SERVICING CINCINNATI AND SOUTH WEST OHIO AREA! Family owned & operated. We provide sweeps and inspections on all fireplaces, wood stoves and wood burning inserts. We also provide servicing on gas fireplaces and dryer vents. We are also a full service chimney sweep company providing all repairs, maintenance and installations of fireplaces, wood stoves and inserts. We also retail/sale specific types of wood stove, wood burning inserts, gas logs and gas inserts. Please contact us today for more information on these products.
Business highlights
13 years of experience
Services we offer
Chimney sweeps, dryer vent., fireplaces, furnaces, gas log & Direct Vent gas fireplaces, masonry, water heaters
Accepted Payment Methods
- CreditCard
Reviews
4.8246 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 246 reviews
Lynn E.
May 2021
Work that was completed had to be redone again within 2 years. When reached out to the company they blamed lack of liner in the chimney rather than poor craftsmanship of the worker. This was exact opposite of what was said by multiple other masons that came to inspect and give quotes.
Gerard N.
Dec 2020
Excellent. Jason was professional and answered my questions - it is obvious he knows all about gas/wood fireplaces. Will definitely hire again
Response from Kicking Ash Chimney Svc
"Thank you so much for the kind words. We are so glad we were able to assist."
Phyllis K.
Apr 2019
Did full inspection; chimney liner too small and in process of checking, found the liner wasn’t even secured. Crew from Kicking Ash did superb job of evaluation, diagnosing problem, explaining everything clearly and providing detailed information on solution. They were polite, friendly, professional and competent. They replaced the chimney liner, fixed damper, insulated as needed and secured new liner and completed repairs on chimney on roof. Very complete and each step explained. While I really appreciated their competence and expertise, what was even more important to me was their honesty, commitment to quality work, high standards and comprehensiveness of services. This was the best service I have ever had through an Angie’s List service, I would strongly support their service and urge working with them.
Response from Kicking Ash Chimney Svc
"Thank you so much for the kind words. We are so glad that you gave us the opportunity to work with you. We hope that you can now enjoy your fireplace knowing that it is now operational and has the appropriate flue system in it. Thanks again."
LISA A.
Apr 2019
When we went to the store, the owner Jeremy took time to meet with us. He was very knowledgeable and explained our options. We then took some time to research what we wanted to do since we have an older home and we wanted the new fireplace doors and gas logs to fit in with the rest of the house. Once we decided, Jeremy came to the house to give us an estimate and we contracted with him to do the work. When Jeremy and his crew came to do the install, they did a great job. They were conscientious doing the work and were careful to keep everything clean in our living room. We're very happy with the service and the final product!
Response from Kicking Ash Chimney Svc
"Thank you so much for working with us. You guys did a great job at picking out the products you like for your home and we were glad to get them installed for you."
Gregory H.
Apr 2019
Excellent!!!
Response from Kicking Ash Chimney Svc
"Thank you so much!"
George N.
Mar 2019
It went great! They were amazing!
Response from Kicking Ash Chimney Svc
"Thank you so much for the kind words!"
Tim R.
Mar 2019
First off - these folks have a terrible "answering service" most times no one is at the phone. I had an appointment first time and when I called to check they said they had to cancel due to other tied up work. I understood that. When they finally did arrive another day two employees were waiting in the driveway for their supervisor. The employees were fine. The supervisor was unwilling respond to anything about the unit without me asking for a response - I did finally request was why he noted a supposed concern on one item. Frankly, the attitude for a service provider was less than friendly and responsive. A bit of being cordial and interested in the work and the client would be expected. It left me with little if any confidence in their inspection report.
Response from Kicking Ash Chimney Svc
"Here at Kicking Ash, we try to satisfy all of our customers to the best of our abilities. When customers have concerns, those concerns are addressed with the employees as these concerns will be. We do apologize for any frustrations that were caused."
Sarah K.
Mar 2019
Did a very good job. Chad was very professional, explained exactly what they were doing and why. Showed me how things were working properly and areas of concerns, also suggested remedies to the issues. Never thought of having my dryer vent cleaned until he mentioned their services. Thankfully I had my vent cleaned, it was very clogged and dirty. Good service and professional.
Response from Kicking Ash Chimney Svc
"Thank you so much for the opportunity to work with you. Dryer vents are rarely thought of but tend to be one of the main causes of house fires. It's amazing how something so small can cause so much damper. Thanks again and we hope to continue working with you over the years."
Ramesh V.
Jan 2019
They did a good job in making the fire place work again
Response from Kicking Ash Chimney Svc
"Thank you so much for giving us the opportunity to work with you on the fireplace. We were glad to assist you on this project."
Mary K.
Nov 2018
These guys should be avoided. After they removed some trapped air in the fireplace gas line, they got my gas fireplace lit and it stayed that way for about 10 minutes. At that time I was thrilled because one of the owners of the company (Chad - who showed up at my house with a helper) said I didn't need any parts or additional labor. However, the fireplace wouldn't light after a few minutes of being turned off. By that time they had gone. I called the owner (Chad) to inform him the fireplace was dead as a door nail, and asked what the warranty was on the service he provided. He said it was an inspection and that there was no warranty, so I was essentially out of luck. Then he told me I probably needed some spare parts and someone who was licensed to work on the unit, which he was not. However, he didn't mention earlier that he wasn't licensed to perform work on the unit I might add. A waste of my time and $99.00.
Response from Kicking Ash Chimney Svc
"We are so sorry for the frustration that you have experienced. Unfortunately, the gas appliance that you have is not one that we have access to for replacement parts. It's not that we are not licensed to service the unit, it's that we are not an authorized dealer for your fireplace. Therefore any parts that we would have to get would be more costly for you unless you went through an authorized dealer. The fee is our trip cost to come out and inspect the system to see if we can repair or if we can put you in the right direction for the repair. That is why we didn't charge for a service of the unit. Once again we apologize for the frustration and hope that you are able to find the dealer for your unit."
Delores P.
Nov 2018
Great very professional
Response from Kicking Ash Chimney Svc
"Thank you so much!"
Donald R.
Nov 2018
The technician was on time and completed the service efficiently. He spotted issues with our exterior fireplace and suggested certain repairs that may be beneficial, but did not pressure us at all. At our request he also provided a quote about a future project and was very helpful.
Response from Kicking Ash Chimney Svc
"Thank you so much!"
DEBBIE S.
Nov 2018
I called and they were here in about 40 minutes after the call. They did a great job. spend about 20-25 minutes checking and inspecting, including cleaning the parts of the gas fireplace, and they were very careful of my floors and rugs, they were very neat and tidy, put down cover to protect everything. The charge was a bit high compared to other service providers but they were very thorough and they even went outside to check the chimney and the vents. They made some suggestions or recommendation to seal the chimney top. I would definitely hire them again in the future.
Response from Kicking Ash Chimney Svc
"Thank you so much!"
Ed C.
Oct 2018
The guys were prompt and efficient. Very pleased. Well worth the value. Thank you!
Rosemary S.
Oct 2018
They came promptly to do some preventive maintenance that they recommended a year ago, but we just got around to requesting. They charged the same amount that they estimated it would cost a year ago! They didn’t try to “sell” us anything we didn’t need.
Response from Kicking Ash Chimney Svc
"Thank you so much!"
L. D.
Oct 2018
Need shoe covers and better floor, carpet coverslip when performing work. Nice, responsive to issues and questions
Response from Kicking Ash Chimney Svc
"Thank you! We will be sure to address the issues."
Jacqueline R.
Sep 2018
Excellent service with comprehension diagnosis of chimney/gas logs condition.
Response from Kicking Ash Chimney Svc
"Thank you for allowing us the chance to service your fireplace. We hope that you can enjoy the system this fall and winter and look forward to working with you next year for the annual servicing."
Nancy K.
Sep 2018
Nathan and Jake arrived on time. Both were very polite and professional. They got to work right away, laid some sheeting in front of the fireplace to contain any mess. I will definitely call this company again next time I need service.
Response from Kicking Ash Chimney Svc
"Thank you so much for the kind words. Glad that we could be helpful with the servicing of your fireplace."
Joe M.
Aug 2018
almost set the house on fire, insufficient knowledge of the product they sell. Dangerous people to deal with, warning!
Response from Kicking Ash Chimney Svc
"I wanted to take this opportunity to do a step by step walk through on this project. In all fairness, after we completed our install, the drywall crew that was hired after us removed are material and put up their own drywall which is what caused the damage. Once we were notified of the issue, we can back and had to fix the mistakes that the sub-par drywall crew made. Warning, once a fireplace installer has installed all the UL Listed material, please do not allow another company to remove it and put something else up or it can catch on fire as evidenced in this project. However, we were glad that we could come back and fix their mistakes. It's always best practice to allow the fireplace company to do the complete job instead of cutting corners to save cost. I hope that the drywall company that was used first stays away from fireplaces."
PAUL G.
Aug 2018
Very smooth, professional and got everything all set, had been about 8yrs or so and just had some buildup.
Response from Kicking Ash Chimney Svc
"Thank you so much for the opportunity. We were glad to be able to assist you with this service."
Ron B.
Aug 2018
They arrived on time and cleaned chimney that used gas logs. It wasn't very dirty.
Response from Kicking Ash Chimney Svc
"Thank you for giving us the chance to assist you with this service on your fireplace."
Lana C.
Jul 2018
Kicking Ash Chimney Service replaced the chase cover last year. This year I hired another chimney company to work on other problems. They did an inspection and showed me pictures of how the chase cover was installed by Kicking Ash. The pictures showed that 2 of the 3 screws of the chimney chase cover were missing, and the chase cover was way too big for the chimney. Kicking Ash told me that I had to rebuild the chimney, but none of the other companies told me that rebuild was necessary.
Response from Kicking Ash Chimney Svc
"I would like to take this opportunity to apologize for any confusion. As we showed the inner pictures of your chase framing where all the interior studs were rotted out and the draft stops were rotted, that is why we recommended the reframing of the chase. I see the screws missing from the termination cap and we should have put extra screws in. But when we see violations inside the chase, we are required to inform you. I am sorry that we had to give you bad news, but we must follow the codes and standards that are written by local jurisdiction. The sizing of the chase cover is what is required by the manufacturer of your fireplace and not set by us. I hope that the other chimney companies are following code and manufacturers specification. Once again, sorry for having to give you bad news as it relates to code and manufacturer's specs."
Peter H.
Jul 2018
The service was great. The tech informed us of everything that he did and did a great job cleaning the fireplace.
Response from Kicking Ash Chimney Svc
"Thank you so much for the kind words."
Benjamin K.
Jul 2018
It was tricky communicating (through angies list website) over the phone and email went okay. Quoted and paid going rate based upon other estimates, although many other contractors turned me down as they felt the job was too small. They were booked up for a few weeks, but we scheduled a time that worked for me. Day of, I got a call saying they would be a few minutes late, which ended up being 10, didn't bother me. A three man team showed up, top of the roof, old one gone, new one on, ladders back on truck, all just under 30 minutes. Good job fellas. Paid ca$h, got a receipt.
Glenn M.
Jun 2018
Timely and knowledgeable staff performed task as requested.
Licensing
State Contractor License Requirements
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FAQ
Kicking Ash Chimney Svc is currently rated 4.8 overall out of 5.
Kicking Ash Chimney Svc accepts the following forms of payment: CreditCard
No, Kicking Ash Chimney Svc does not offer free project estimates.
No, Kicking Ash Chimney Svc does not offer eco-friendly accreditations.
No, Kicking Ash Chimney Svc does not offer a senior discount.
No, Kicking Ash Chimney Svc does not offer emergency services.
No, Kicking Ash Chimney Svc does not offer warranties.