"Bath Fitters end product was fine...but had to comeback for a full second day to redo shower walls not installed quite right. No extra charge but took a day out of my life. I am pleased with the final result"

"I recently had the pleasure of working with Upgrade Remodeling for a major bathroom renovation, and I couldn’t be happier with the results. From start to finish, their team demonstrated professionalism, expertise, and a commitment to excellence. Ryan, our sales representative, impressed us with his logical and convincing sales pitch. He saved us valuable time by eliminating the need for multiple vendor meetings. His thorough understanding of our needs and preferences made the decision easy. The installation process was seamless. Alex and his team did an outstanding job removing our old bathtub and installing a beautiful walk-in shower. Their attention to detail was evident in every aspect of the project. They were also incredibly respectful of our home, ensuring that the work area remained clean and unaffected. The finishing touches on our new shower were nothing short of perfection. The team’s dedication to quality craftsmanship resulted in a flawless appearance and outstanding pe"

"After a super sales job by Dana on Oct 5, 2020, we expected the job to be started in approx 8 weeks (it was on Nov 23, 2020) and that the crew would stick with it until complete. The crew was very good and polite. They kept to themselves upstairs in the master bath (due to COVID and they wore masks) and worked hard to demo our old bath and prepare for the new install. The Kohler shower with a rolling glass door was completed without issues. We only received one of the 2 vanities we had ordered and received the wrong light fixtures for above the vanities. They did install the waterproof LV floor, which is very nice and what we selected. We waited for the second vanity (decided to go with the style of the first one installed, for expediency sake) and the correct light fixtures to arrive and then get the crew back here to Radford, VA. The foreman Memphis did make several local trips to get the wall paint, the ceiling vent/light, and the towel/robe hooks we would order originally but were not included in materials brought. Four weeks from start to (not quite) finish. The bathroom looked great and we were happy and paid the balance of the cost of the bathroom upon completion, on Dec. 18, 2020. Approx 2 months later we had a leak in the under-vanity plumbing which damaged our living room ceiling. Evidently, the nuts under the vanity were not installed tightly enough and it dripped until the under sink slide-out drawer was full and leaked out of the back of the vanity down the wall to stain the living room ceiling. We shut off the water source to the vanity until the crew came again to inspect and by then I had discovered a fine crack in the back corner of my vanity, which had to have either arrived that way or happened during install. That has to be replaced. Memphis looked at the leak and asked if we had any Primer. We did, and he painted the spots (L-shaped discoloration). The stains are still there as the primer did not cover the stain Waiting on the new vanity AND the entire living room ceiling to be repainted. Jim Plecker came on April 1 to view the damage and see the crack in the vanity top. He said that the new vanity would be ordered and he would have the crew back to install the same and repaint the ceiling. It is May 9 today and I have not heard back. I am waiting and will add an addendum to this review when the job is truly Finished."

"not to good :( I felt I did most of the work by providing all the details floor plans and colors.  What I got back was only two floor plans and some websites to purchase living room deco and some paint samples. Not enough for the money I paid. It also took a month or so before I received these things too.
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"I made a mistake and didn't realize the company didn't actually come to the home, but did the consultation over the phone with photos."

"Mr Machen has impressive skill with both removing difficult 1930's steel windows and installing replacement windows. He does an excellent job wrapping the exterior of the window with metal, resulting in a beautiful finished look. He is quite compulsive with insulation and caulking as well. He removed all the old windows and debris and left a clean job site. Couldn't ask for better work.
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"He was awesome.  He called back, but he was working in Reed field, North Carolina and he could not get to us for a couple of days.  By the time, he got to us we had already gotten the other estimates, and we were pleased with him.  Hampton guy was great.  He was really quick to get back to us, but he had other projects that he had already lined up.  The experience was very satisfactory.  He was very courteous, and prompt.  He was very honest in saying that he cannot get to us, and if we needed to have this work done now, then we need to have to get somebody else.  I appreciated that."

"They were nice,professional and did excellant work"

At New Image Home Improvements, we pride our company on reliability, great communication, integrity and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Call today for a free estimate!

"Great it was a fast install"