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"My home has two HVAC systems and I needed the upstairs unit replaced. I waited for over a year to leave the review to see how everything went. Everything is still working great. They did so much of a better professional installation than the original unit I had. Everything was installed perfect and neat. Not one thing I'm not happy with. They even sent out a foreman about half way through the installation to confirm the technicians were installing it in accordance with their standards. Very professional! Highly recommended."

"Beware. They charged me double shipping even after I told them I would wait so I wouldn’t have to pay two shipping fees. The last item was a fuel pump that I had a problem with. I have made 4 calls to ask for help with no return call. Poor"

"Murphy's Family Services should never be hired for electrical work. They are a company that cuts corners and takes advantage of its customers. Before writing this review, I made multiple attempts to contact Murphy's Family Services. When they finally answered and I asked if them if they had a minute to talk to me, they said “no” and hung up. This is the level of service Murphy has to offer. I hired Murphy's Family Services for a full day of service on August 7th, 2020. Based on the previous reviews, I expected a professional that could do things in a safe and timely manner. Unfortunately, I ended up with incredibly slow service, multiple electrical code violations, and a complete lack of professionalism. The day started with the electrician coming an hour late. Luckily, I currently work from home so I was able to greet them at the door and run through everything I needed to have done. He told me everything was good and got to work. After only working for three hours, the electrician walked over and informed me he didn't have the right supplies for the rest of the work so I would either need to cut the visit short (half a day) or pay for his time while he was out shopping for the supplies. This was a big red flag for me because we had gone through the list upon arrival so he knew at the start he did not have the supplies but stayed quiet. Also, one day of electrical work was a much better deal than doing two half a day ($929 versus $764). I was at a meeting for work during this conversation so I didn't have time to really talk this through with him. I just told him that he needed to finish the basement light (since that was a high priority and still not started) and that I would call to discuss if I wanted to do the rest of the work another day. The work completed in a four hour period: * Replace a two-wire (ungrounded) electrical outlet with a three-prong - I told the electrician I wanted a GFCI outlet put in but he told me this was unnecessary and installed a grounded, three-wire electrical outlet where there is no ground to connect to. This was the first National Electrical Code (NEC) violation. * Replace an improperly installed light fixture in the basement with a proper one - The previous homeowners had improperly installed a hanging fluorescent light so I asked my electrician to take that light down and put in an outlet so that the new light could be installed correctly. The new light was a LED shop light with a cord. The electrician ignored my instructions and cut the cord, hard-writing the light into an electrical junction box. This is the second NEC code violation. To get this fixed, I will have to buy a 3rd light fixture since the cord has been cut. * Replace a ceiling fan in my bedroom - This was done very poorly. For one, the electrician forgot to connect my light switch to the fan so now the light/fan can only be controlled via pull chain (my light switch does nothing). - I also noticed that the ceiling fan swings quite a bit and had another electrician took a look for me during an estimate, they told me that I didn't have a fan rated box installed and there was a risk of the fan falling on us when we were sleeping. This was the third NEC code violation. * Add an electrical outlet a foot away from an existing outlet - The outlet seems to work but I'm hesitant to use it because everything else was done incorrectly. Do not hire Murphy's Family Services for any electrical work!"