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"as advertised"

"Very unprofessional!!! Company refused to call, did everything through Facebook messenger. Its very clear that they only wanted to get money for a deposit that they are now with holding from my family. It's clear in my messages to them that I was interested if they could get the new liner installed this week. They promised to message me on Sunday to let me know what day they are coming. Never messaged me back. I reached out to them late Sunday and boom.... You are on a waiting list. So several messages later I am to blame for them misleading me, but hey we can get you in on Wednesday. This is the start of red flags. I question if it's going to be a rush job with poor workmanship because I complained and they get sensitive and keep messaging me about how they are busy and are 1-2 weeks out. Not once did they apologize and try to earn my trust back. Not once did they call the number I provided twice to talk to my wife about getting the work done. Just excuses! Then today when I ask about draining the pool, they respond that they will not be serving me and block my messages! They still have my deposit! Rip off alert! Do yourself a favor and stay away. Check Better Business Bureau for other complaints of poor work and excuses! Do what you promise Benjamin! Also how does a company give themselves a 5 star review? Twice? Ben D is the owner and the company can reviews itself?!"

"RUN....Horrible company!! Very unprofessional/dishonest business and people from top to bottom. Hired Vandehey put a new pool liner in. Took forever to install and only spent 30 minutes here most days which is why it took so long. The crew put holes in our new liner with a screwdriver when installing and were going to leave it. We had to request a new liner. That was only 1/2 the problems. 1st liner their crew...and I'm quoting.....had dirty tanks they used to fill water into our pool. This caused HUGE issues with the water, our son broke out with something all over his body, clogged up our pool heater which is now broken and they refused to fix and caused issues with the brand new (less than 1 year old pool filter) that we just bought from them. They refused to fix this as well saying we had to spend $1400 to replace parts in this filter we just purchased from them and never got to hardly use. 1 year later after we started this nightmare, they were supposed to come back and finish the trim around our stairs and make sure the water was still clean from the previous issues. They ordered the wrong size trim first but then realized they couldn't even get our size anymore so they couldn't get anything snapped on. They chose to install this piece that doesn't even fit with silicone to get it to stay. It was falling off from day 1 which they tried to get it to hold with sandbags in our pool. Now we cannot remove it for fear of tearing our new liner. They stopped all communication after leaving the sandbags in the pool and left us wondering what was going on. Then sent us a bill saying we were 90 days past due, with late fees and we were going to collection if didn't pay immediately. We have emails and texts showing they were still working by us and had agreed to no final payment until all work was complete. I would never recommend Vandehey!!!"

"I purchased a Heavenly Heat Sauna a few weeks ago . What I liked is you don?t smell any glues . I also liked its easy ( two man ) assembly. What I don?t like , in order to avoid using glues, they use pins or very thin nails. Some pins were missing and some were not beneath the surface. For the rough edges you?re provided with a small piece of sandpaper . Bot at a cost of over 5k you don?t expect to do sanding. My biggest complaint is that it takes almost an hour to get the sauna to 150 degrees. Definitely not worth the price. "

"DO NOT BUY A MASTER SPAS HOT TUB OR ONE FROM AQUA SPAS! I PURCHASED A LEMON TUB AND AQUA SPAS ABSOLUTE WORST COMPANY INCLUDING EMPLOYEES (INCLUDING OWNER/CASEY) TO WORK WITH!!!! BUYER BEWARE!!!!! It takes a lot for me to ever give a bad review as I know things are tough all over, however, I hope to help others from going thru the nightmare and stress that I have for the past 3 years, yes 3 years with this inept and unprofessional company. I have kept records, a literal book, and phone calls from day 1 when my new Master Spa tub that was purchased at Aqua Spas in Longmont CO, was delivered. In a nutshell, employee selling the tub AND later to find out....the installers....gave me lots of wrong information from how and where to set up the tub to how to care for it....over the last 3 years has cost me LOTS OF MONEY OUT OF MY POCKET BECAUSE OF WRONG INFORMATION (from have the electrical re-done and as well as having my deck re-done!) Master spas also sold me a lemon. Over the 3 years i've had it, it's already needed a new pump, a top sider control panel and lately...a whole new mother electrical board! Setting up service calls has been a nightmare. The left hand doesn't know what the right is doing...many times had a set date and time to have no one show. Was told "scheduling error"...many times. Many times the Longmont location store was just "closed" upon driving there for chemical and such. Was told as many of the employess throw each other under the bus...Aqua spas can't keep employees. And I've been lied to from employees who claim they hold one position and will make offers to find out they are "just a salesman" and can't uphold promises they made. Unbeleivable.... After years of stress and frustration...and a lot of money out of pocket, i insisted on speaking with an owner. Casey took my call. Was going to be my new "go to person" for all my problems going forward and with that, got his cell phone. Well, I had reached out to Casey on 5 occasions for ongoing issues, only to NEVER receive one follow up message or call. I am walking away from anyone related to Aqua Spas as the stress with the multiple hours I have spent with people who either don’t know their jobs or just don’t plain care, including the owner Casey….and I will keep my sanity."