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"Excellent service and communication! They went above and beyond to help me install my basketball hoop correctly."

"This is the first negative review I've written about a business. On 5/18, I called the company to inquire about an Ironclad hoop shown on their website. I spoke to JJ. He informed me that the item was currently out of stock, but they were scheduling installations about four weeks out, so if I ordered that day, the item would be in stock at the time of installation. With that assurance, I ordered the hoop and paid a hefty deposit. A few weeks went by. In the meantime, I received a few e-mails from the company with questions and updates about the installation, including an e-mail on 6/2 indicating that the install date would be 6/11. None of those e-mails suggested that the Ironclad was still out of stock. Earlier today (6/10 - one day before the scheduled install and more than three weeks after ordering), I received a call from Ryan. He told me that the Ironclad was still out of stock and he didn't know when it would be available. He then indicated that they had a similar but slightly more expensive model that they could install instead. Suspicious of a "bait and switch", I asked Ryan if they could install that other model for the same price. He told me he would "run the numbers" and get back to me by the end of the day. Meanwhile, on 6/10 (not 6/11 as scheduled) literally an hour after my call with Ryan, the install crew showed up to dig a hole for the hoop - a hoop that wasn't in stock. I sent the crew away because I didn't want a hole in my yard for an undetermined period of time. Later on 6/10, Ryan called back and told me that the replacement model he suggested on the phone earlier was also out of stock with an unknown delivery date. He then asked me for proof that I was promised that the Ironclad would be available on 6/11, because the quote / contract I signed didn't say that. I really didn't want to argue with him about whether I was promised availability or not (I was), and whether it mattered (it doesn't) whether the quote / contract said that. So I simply told him "I think we're done" and asked him for a refund - which, thankfully, he gave me right away. In any event, I've now lost four weeks of the summer and have to find a new vendor, and who knows how long it will take me to get on the schedule with that new vendor. In my opinion, this company is either shady or doesn't know what they are doing, either from an inventory management or customer service standpoint. Either way, I recommend against using them. There are plenty of other fish in the sea that have similar products and, I'm sure, better customer service."