Precision Sports Services

"As a small business we value every customer who puts enough trust in us to either provide a product and/or complete a service for them. Due to the unexpected circumstances with COVID-19, we have seen a very great increase in demand for hoops that we nor our suppliers expected. We as a company, do not enjoy having these types of conversations with our customers and it was in no way a "bait and switch" scenario. We value every customer regardless of which hoop they end up purchasing. We also try our best to offer units to fit any customer'[Member Information Removed] budget. At the end of the day, we are just happy and excited we are able to provide people with quality products and a quality install. Since May, when the inventory issues started we have been telling all our customers about any potential delays with inventory. With some customers we have even gone so far as putting up temporary hoops or temporary backboards just so they have something to play on until there actually hoop comes in. Nothing in this situation was done with any type of ulterior motive and we feel terrible for how things ended up. We provided the customer with multiple options to get a different hoop installed, however we were unable to come to an agreement. We pride ourselves on our communication and customer service and feel we handle things as transparently and honestly as we could. We do require quotes to be approved and a 50% deposit to be put down prior to scheduling jobs. We never promise dates on our quotes because there are so many potential issues that could arise with weather, inventory, equipment, etc. Most other business/retail stores require the entire product and install be paid for before the customer leaves the store. So we believe a 50% deposit is not too much to ask our customers. As a local small business it would not make sense to handle things any differently. Unfortunately in this situation we were not able to satisfy everyone involved."

"Thank you very much! We appreciate your business and your review. I am glad to hear your hoop is installed properly. Thanks again!"

"I again apologize for the terrible mix-up with the scheduling. I fully intended coming out that night to finish the hoop setup. This is not a common occurrence and I sincerely apologize for the poor communication. On the first day of work it was an office mistake on our end for the morning appt. The guys did call me when they were out there after they spoke to you. I told them to move on to the next job and hopefully that will allow them to hit the afternoon time slot that was preferred. They ended up getting done sooner than 3pm so I called a customer we had on the schedule for the next day to see if we could get their job done before we went back to yours. Unfortunately that job was about 30-40 min from your job and ended up having an unexpected removal of an old in-ground along with an install of the new one. One of the guys on that crew had to get to his second job that night as well and had to leave the job site at 4. I would've have gotten out there myself but unfortunately I was in Burlington, WI doing an install and at the end of that job my truck's alternator went bad and I was stuck down there till 1130 that night. That particular day was a nightmare of a day for 2 or the 3 crews we run and I apologize again for not communicating that to you very well. We did get the footing poured that night albeit later than the scheduled time. On the second day work the crew had 6 jobs to get done that day and in retrospect I would've had them go to yours first. They were coming from a job about 45 min away that ended up taking much longer than expected. The crew lead called me and told me he was running behind and I told him to call you to let you know, that was the situation. In a service business like ours and with it being very seasonal getting in as much jobs as we can in a 10-12 hour day is what we try to do. Unfortunately that doesn't leave much room for error. There are times when the schedule gets thrown off. Also, with the majority of our jobs in the spring/summer being outdoor basketball hoops, most customers are not home when we do either the first day work or the second day work.However I fully understand when customers want to be home when work is being done at their house and when a time is set that is the expectation of when that work is to be done. We definitely came up short in that regard. The lack of communication was something I will be sure to address. I have worked very hard at this business for many years and reviews like this are not easily taken. I hate to disappoint people. All I can say now is I will do my best with the customers we have now and in the future to do everything I can to not allow a customer to have an experience such as this."