Get matched with top hardwood flooring pros in Burnett, WI

"I had a leaking shower...thought it was because of the plumbing but it was actually because my original shower was not installed correctly. Tom expressed concern over this and explained the cause of the problem and what needed to be done. Best experience to date with a contractor. Tom and his crew were awesome! Quick to respond, very knowledgable and great guys. Tom provided me with good information on making my tile selection. Offered top quaility products and showed me ways to save money. He even coordinated with the plumber so I didn't have to also deal with that. They estimated the job would take 1-2 weeks and it was done in a week and half. They always cleaned up before they left for the day. I will definitely use them again if the need should arise."

"Jill H. St. Francis, WI 02 9/25/2022 First to Review It started out back in Jan 2022.. He seemed nice and polite but it just went downhill. He started way later than he thought and he showed up very seldomly.. very little got done after the kitchen had barely been gutted at ALL..after first few couple months to start.... After that, he had a family emergency..I was very understanding of that and I waited and waited and waited.. I told him I would understand if he needed to end the contract but he said no, he would finish it.. numerous times.. Everything got delayed for months and he would over and over say he would be there and wouldn't be. Mary Jo( owner) would call him but she would say she couldn't do anything.....nothing really changed.I had to constantly move stuff and back out of the kitchen thinking He would arrive.. almost never did..After I ended the contract, I had other contractors come in and look and they said it looked like an amature home owner did it.. gaps, cheap material , uneven, not 90 degree angels, etc.. and it would cost me more than I paid him ( which was a lot) to re- gut it and re do everything to make nice.. I'm sorry about his family problems. but it was NOT handled professionally- I was not a priority it felt from the beginning and even less and less as time went on as he wasn't getting paid anymore since he was way outside the time line of the contract... Cheap materials, and he admitted even he had to focus on his family (so I was basically just a crap job).. Updated as of 9/26/2022 The original project was to be a total remodel of the one kitchen area( not the bathroom area in the beginning) It was to be cabinet installation, new floors, soffits out, headers, shoeing, framing around windows, etc.. When I saw how crazy the ceiling looked and uneven and not straight etc with gaps , I was very surprised and I thought- why is he just patching everything in a very uneven sloppy way and didn't he just put in a new ceiling?? So I mentioned it..He told me it wouldn't be a big deal..at least what he said, . Mark and I talked about the idea of the bigger kitchen idea to make it bigger way back in the Jan/ Feb- ish time frame but I decided to think about it for a little bit first.... .. he said' Well you can always do that as a later project" I did end up deciding to do it about a month later then since he was already doing the work. If he couldn't do it, he should have just said so.. That being said, I'm sure I'm not the first customer to ask to add things on after the start. Again, the family emergency was very sad and I'm nothing but sympathetic, but it wasn't handled in a professional manner. He should have just been upfront that he couldn't do it instead of dragging me along for months and months and months..very unprofessional and not nice... ... He also left 3 foot wide holes in the kitchen floor that someone could have fallen into the basement, huge not safe messes all the time so I couldn't even get through even though he said it was usable.. He was very nice but almost never showed up from the beginning when he said he would.. not professional.. I always was very supportive of his family issues and again, asked several times if he wanted to end the contract , he said no.. I had other contractors look at the current situation and say that they had never seen anything like it and they would have to totally re gut it to start over and make it correct..... wrong kind of pine for inside, not straight angles, gaps behind boards etc-Again, I'm very sorry for the family issues but it is a job and either he should have ended the contract much earlier or just gotten it done properly and done a proper job!- I always wished him the best.."

"Paid him over 12k for a job he said would take 6 weeks. It has been over 6 months and only completed some stairs to the camper. Has lied saying work has been completed. Still owes us over 9k and refused to pay us back. We now will be taking him to court. The picture provided is proof of his lies. I have him texting me saying he completed painting the roof. Well you can see he did not."

"Very organized. As a working parent in a household with small children, Matrix’s process was very smooth. Once permits were approved, building moved according to the quoted timeline. We appreciated the app that kept homeowners in the loop about who would be on site on a given day and what was being done. Project oversight was very good. Our project manager was very responsive to our questions/concerns and a helpful go-between with the sub-contractors and inspectors."

"We contracted Empire for new carpeting throughout the house and removal of 650 ft of ceramic tile tile and installation of LVT. ALso included was the removal and replacement of sub-floor if needed. The tile removal was performed with no protective covering, tenting or venting. This resulted in the entire 2300 sq ft house covered in ceramic dust. The air was unbreathable and we forced to spend the noght in a hotel until a cleaning crew came in to clean the house. The sub-floor did not need to be touched, which we had paid $1200. When the carpet was installed we realizes the they had left out a room in the contract. When we asked to have the carpet adjusted with the overcharge hey refused. The LVT installation was awlful. Lumpy, bumpy tiles, missing grout, baseboards covered in grout. Empire said they would send an inspector out.They called at 9:00 am on a Saturday morning saying they would arrive between 2 and 4. Needless to say they never showed. They have repeatedly made appts and end up cancelling. All we have are empty promises a bumpy floor. We are out $8500 and now have to delay listing our home."