Get matched with top basement leak repair pros in Union Gap, WA

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"It's sad to see such good quality work left incomplete. Jeorge came out and gave us a good quote and was really great about getting things started and they did a solid job of getting the plans done and submitting everything with the city and getting inspections done as well. We felt like he listened to us but he did fall short on following through with our agreed cleanup items, he did not put the rocks back up/under our new deck or remove braces for a cement pad he poured and some of the finish work we had talked about on the railing was lacking with wedges in the corners and not treating the lumber like he said he would for weathering conditions as we had talked about leaving it to be more exposed to weather then we had paid and intended the material to be. Overall the deck is really solidly built but he left a lot of things incomplete for finish and finesse work, which we now have to do ourselves...with our own costs and time."

"The project at xxxxx was complete last Thursday. Impressive is an understatement for Jesse and his crew. Excellent communication; excellent followthrough and project completed within estimated timeline and completed as quoted. From our original contact with MTU Services on Aug 20th, through the proposal, scheduling and actual project, MTU has provided service excellence! Thank you!!! I recommend MTU services!"

"John did a complete remodel of our master bathroom and added on a closet for us. His experience showed through the whole remodel! He had great design ideas and helped walk us through all our decisions. We also appreciated his attention to details, All while finishing the big project in a timely mater. 10/10 recommend for any project!"

"Very well, these guys were fantastic to work with and they did a beautiful job! I would highly recommend them. They worked well with us and were very patient with our requests. They were on time,cleaned up after everything and did a most beautiful job! I just can’t say enough. The improvements in our home are amazing!. Love it ."

"I had Eric from Hammered LLC come and re hang some interior doors, secure kitchen cabinets and re case my windows and doors another contractor did that I wasn't to happy with. Eric was very professional and didn't bad mouth the other contractor's work or pick it apart. He understood the job at hand better than the other "contractor" and had the patience to deal with a mess someone else left behind. I will be calling Eric to work on ALL my rentals from now on!"