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"Very nice, on time, pet stains cleaned furniture replaced cost effective."

"Marty was a great communicator, showed up a little early and did a great job. The cost for two rooms was a bit on the high end, in my opinion, and why I took off half a star, but still worth it nonetheless. Update: I had an area rug that needed to be professionally cleaned. Marty picked up, cleaned and dropped off the rug--no charge. I was impressed with this customer service move and have changed my review to 5 full stars. I will be contacting TCP again for 2 more rooms and a hallway that will need cleaning at the end of my big repair project."

"He was professional and honest about the job. My carpets looked great after he was finished."

"Sound Cleaning was hired at the request of my HOA and does special services by arrangement with homeowners. They did a great job of cleaning my patio which hadn't been cleaned in 2 years. In addition, large pots were cleaned along with the windows, a couple of other patio items and the patio umbrella which was dirtied by the HOA when cleaning gutters and roofs. They did a great job, moved the heavier items, and everything looks fresh and clean. I'd definitely hire them again on my own."

"within minutes, I received a call from the very friendly and professional Michelle. Calling me all the way from California! Michelle explained the services she could and could not offer in terms of my needed furniture repair. And while she cannot help me specifically with my furniture issue, she offered a very generous solution: she is going to send me leather dye for the scratched ottoman and talk me through the repair, should I need help! Michelle also explained that she deals with customers all over the country, in need of leather and purse and clothing repair, cleaning, and restoration. Based on my extremely positive experience with Michelle, I will be sure to call her in the future when I need help with fur, leather or suede goods!!!"

"I called to schedule an appointment and was able to get a time scheduled within the week. Due to an unexpected medical appt., I had to call back to reschedule. Once again, he was able to get a convenient appt time right away. I have used All Pro for years. Rob always arrives right on time. He checks with me to see if I know of any problem areas, then checks for any spots and pre-treats them. He is very careful not to let his equipment cause any damage to your house by using corner protectors. He also puts styrofoam blocks under any wood chair legs to keep any stain from transferring to the carpet. His price is very fair and my carpets always turn out great. I just don't even think of using another company.
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"Joe arrived on time and did a wonderful job on the carpet. I reviewed it when I got there and discovered an area along the wall that didn't seem too clean. Joe came back out and redid the whole carpet, he also apologized, never complained, and wouldn't take any more money for the job he re-did. Excellent service and communication. I would hire again anytime!"

"He left my carpet shiny after it had stains I really love his work"

"When I first made the appointment for this vacant property, I was given a specific time window of 3-4 hours within which to expect the service person. I was also told that I would receive a call when the service truck was 30 minutes out, which is important, since I don't live there and would not sit there for 3-4 hours. But when the time window came and went, and I didn't hear from them, I called. I was told the provider had gone to the property, but no one was there, so he left!
When I asked why I didn't receive the call, the dispatcher (who sounded very young and attitudinal) informed me that she had not only called me, but had actually spoken to me personally. I told the dispatcher that she had not called, and certainly hadn't spoken to me. She insisted she had. I told her she must have spoken to another client. Then she argued with me about it! Really??? Then, after a brief hold, she came back on the phone and VERY RUDELY asked when I could be at the property. Just as soon as I said and quot;in five minutesand quot;, SHE HUNG UP ON ME! It was all I could do not to call her back and *and %*$#! It really was an amazing experience.
BUT, I needed the carpets cleaned, so I proceeded to the property, where the service provider had just returned ready to do the job. He was a young man, who was extremely sympathetic to my complaints about the dispatcher. I knew it was nothing to do with him, so I didn't take it out on him, but he was still very cordial and told me he would do as well as he could. Which he did.
So this is a mixed review! The provider was perfectly professional. The dispatcher--not so much. In fact, if I were in this owner's shoes, I would consider firing her for her lack of customer service aptitude, which is complete.
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"I have used Ryan's restoration twice now when we have had water mishaps. They have been responsive in bringing out the huge fans to dry the carpet underneath and returned to make sure there was no moisture left before taking the fans away. They have also cleaned the carpet in a couple of rooms and did very good work.
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