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"*** BEWARE, GROSSLY OVERCHARGES••• I have a condo in Seattle that my daughter lives in. We had a need to have a toilet reinstalled along with a washer & Dryer that needed to be hooked back up. I live in California and she was unable to do this work herself. I told her to call a plumber and I’d take care of the charges. My daughter had my permission to use my card to pay for the service. She was in a nearby town doing an opening of a new restaurant and was unable to be there and called Beacon to do the work. The tech sent over a docusign which she filled out and provided payment. Afterwards, my daughter sent me a copy of their invoice. It mention the need for some newer parts (hammer arrestors, braided hoses, wax ring and bolts for the toilet. Cost of parts when I priced them out through Lowe’s was roughly $120. They charged my card (my daughter approved it because she didn’t know any better). $2772 for the work. That equates to roughly $2300 in labor for something that should have been fixed in an hour. A very expensive lesson learned for my daughter and myself. This company should be ashamed of themselves. Obviously, had I seen the quote, I would have refused the job. Their response- Jeff, It is actually a contract. Beacon does not offer unearned discounts when the proper prices are charged. Even when reviews are left that is clearly trying to damage the company, are untrue. We are declining to offer an unearned discount at this time. Mark J Sr Mgr Beacon Plumbing, Heating, Electrical & Mech. Inc My response- Well, I never disputed whether it was a contract. My daughter did sign the contract. When I first contacted you I acknowledged such, and my review clearly stated that she signed for it. What your company calls ‘proper prices’ are outrageous. If you have children or grandchildren, I hope they’re never taken advantage of the way my daughter was. I have the money and means to cover the cost, again that was never the issue. Your company is lying if you think I wasn’t truthful in my review. It happened 100% the way I listed. Was the review meant to get your attention, and if it were to damage your reputation, that’s solely based on your company’s ethics, because nothing was untrue."

"We were one of the lucky ones to work with Lovett, County, an another Contractor on a project that we didn't want! When they got to moving our water meter and PRV, the contractor or Water company couldn't work on private property, so they hired Lovett. Where they move our PRV, it was under water. We had told them where they were putting it; that the water table is high. But, Lovett and the County said this is where it needs to go. This whole process lasted for months, I sent photos of our PRV under ice, no response but it did show up on their Facebook page, "to call if this happens to you" my photo that I had sent! I have chatted with both Scott and Gabe, plus the tech(s) on site. All (3) companies kept putting the blame on one another. I had a conference call with all 3 of them, and told them that my PRV is under 3' of water and I need help. I asked multiple times for an estimate, and no one would send me one. This whole mess started with their employee coming into our home looking at our hot water heater and mentioning where that PRV is, that we will have problems. This is in the wrong location. They did come out and move it 12", which was a complete waste of time. Again, as I mentioned it's under 3' of water. Their answer was this employee no longer works with us! Over and over! Scott told me in the very beginning, "We will take care of you, if not you can write a review". Where here I am writing a review."

"Prompt, professional service. Gave me an honest appraisal of the condition of the system and guided me on needed repairs. True pro."