LOVETT Inc

We were one of the lucky ones to work with Lovett, County, an another Contractor on a project that we didn't want! When they got to moving our water meter and PRV, the contractor or Water company couldn't work on private property, so they hired Lovett. Where they move our PRV, it was under water. We had told them where they were putting it; that the water table is high. But, Lovett and the County said this is where it needs to go. This whole process lasted for months, I sent photos of our PRV under ice, no response but it did show up on their Facebook page, "to call if this happens to you" my photo that I had sent! I have chatted with both Scott and Gabe, plus the tech(s) on site. All (3) companies kept putting the blame on one another. I had a conference call with all 3 of them, and told them that my PRV is under 3' of water and I need help. I asked multiple times for an estimate, and no one would send me one. This whole mess started with their employee coming into our home looking at our hot water heater and mentioning where that PRV is, that we will have problems. This is in the wrong location. They did come out and move it 12", which was a complete waste of time. Again, as I mentioned it's under 3' of water. Their answer was this employee no longer works with us! Over and over! Scott told me in the very beginning, "We will take care of you, if not you can write a review". Where here I am writing a review.

Our septic was not draining into the leach field and we had a backup from our house to our septic tank. Jason and Lonny were both very professional and able to diagnose the issues for both pipes as well as provide locations of where the issues were. They were in and out in no time and their rates are very reasonable for the services provided. Thanks again guys!

Lovett was amazing. I had an active water leak coming from the the 2nd floor to the 1st, a plumbing emergency. They came within hours to help when no one else would. I had called many other places and was told they were booked weeks to a month out even for my emergency. Then I was referred to Lovett and they came the same day! I am so great full to them.

I’m giving a ? Star rating! So happy with the services I received today! I was in desperate need of a plumber to put in a new sink, faucet, disposal, and replace a valve that blew leaking water for 5 days! I called Lovett and Tina helped me get scheduled, her customer service was outstanding! Within 2 hours Jeff was on his way on the same day! Jeff was efficient, knowledgeable, friendly, and overall the best guy that I could have asked for to do our plumbing! I will definitely use Lovett services for all my future needs!

So I met Dale in Central Oregon this past weekend and after finding out what Lovett does discovered that I had a need that they could possibly fulfill. First of all Dale told me to let him know if I did not get 5 Star Service. Here is a recap of my experience: On Sunday morning prior to breaking our camp, Dale told me that I would be getting a call to schedule service after 9:30 on Monday. At 9:32 I received a call from Pat at Lovett. Pat was friendly, personable and knowledgeable and I felt that she understood exactly what I needed. To my surprise I was told that someone could stop by today. I booked an appointment and as promised Jose called me prior to arrival and showed up exactly when he said that he would. Dale is lucky to have Jose on his team. Jose explained exactly what he was doing and even let me shoulder surf. (Sorry Jose). Jose identified the issue quickly and provided great, friendly service. Dale, the service I received was NOT 5 Star however. I think that it was closer to 6 Star service. Needless to say I am very happy with the service and the result and would gladly recommend Lovett to anyone that has plumbing or drain challenges. Well done Pat and Jose. Dale, Thank you.

The entire Lovett team did and awesome job! Punctual, communicative, respectful, focused and genuinely caring. They also worked hard to complete the job as quickly as possible and insured that it was done correctly.

Lovett got someone out within 3 days which was sooner than I expected since this was not an urgent need. Andrew was on time, pleasant, completed the job in record time, and explained everything explicitly. I would definitely recommend Lovett and would use them again.

From reading the other reviews, it sounds like experience really depends on the specific individual(s) you get to interact with. I was lucky! My last tenant poured mop water down the kitchen sink and I could see where she'd tried to shove the hair and gunk through. I was careful and the sink drained okay for a couple months, but then I lightly used the garbage disposal and there was instant backup. On a weekend. I tried calling but all the open businesses were booked for several days and the rest had answering machines saying they'd be open on Monday. I finally got hold of a business that referred me to Lovett's, who would take on emergency residential work. Thank goodness. The plumber who arrived was professional, had the snake needed to do the job, and gave solid advice on how to approach the plumbing in the future. It was expensive (~$300) but I think that's to be expected of weekend, unscheduled work and I understand Lovett's usually does bigger jobs, not the small home stuff. He also spoke very well of the business owners, how they do quite a bit for the community and charity. The fact that their employee is so complimentary of his employer makes me glad to support them.

The project went very well and was performed by a great crew.

Keith from Lovett came out to my home on very short notice when a pipe under my kitchen sink decided to start shooting water all over the place. Fortunately I knew where the water shut off valve was so no damage was done to my floors or cabinets just a bit of a clean up. Anyway, I called 2 other places who said they could not get anyone out to my place for several days! When I called Lovett they said they could have a guy out there in an hour, and in less than an hour Keith showed up at my door. Keith was very professional and got right down to work repairing the burst pipe and cleaning up the mess that had been made, he also showed me another place to turn off the water if it ever happened again. If that wasn't enough he also repaired my garbage disposal which had stopped working for some reason. Overall the service performed by Keith was excellent and I bet he was at my place for maybe an hour. I have had no problems with the pipe since (I've checked it occasionally) and I would definitely recommend Lovett to anyone needing plumbing work/repairs.

Four months later and work still not done, they won't commit to a date to even answer our questions (let alone do the work) and they won't agree to terminating the work order (at no charge). First, the original bid the job didn't mention the need for a frame (which needs to be done by a third party). The plumbers come out and get 80-90% of the job and after drilling through the foundation mention a frame. The company they recommend doesn't get back to me so I find my own contractor. Unfortunately I don't have specifications for the frame and Lovett isn't getting back to me or the contractor. The frame estimate comes in at $1.7k, given the plumbing is $2-3k, that is a significant difference. I repeatedly try and contact them on whether the rendered frame is what they meant, I even buy a different shower unit and ask if it can be installed without a frame. No response. Lovett insists they'll clear everything up and come out to our house, we happen to take off work and arrange for the framer to be there... and Lovett doesn't show. When we call Lovett the project manager says he doesn't handle dispatch and our plumber is on another job (keep in mind the PM insisted upon and scheduled the appt they didn't show for). The PM keeps blaming the prior person who bid the job and has since left Lovett... over four months ago - unprofessional and lack of ownership. Their acct dept called me two months into the job with attitude when I hadn't paid in full... but the job wasn't done, and the work order is clear that you don't pay until the work is done. All I hear is how busy they are and the big jobs they are working on. So I've asked to terminate the work order with no balance due so I can finish with another plumber. The time and effort I have wasted contacting framers, calling Lovett, emailing, writing reviews and I guess now getting an attorney is so frustrating. They finally escalated to their plumbing supervisor but of course no response so far...

unknown

unknown

7 mos after service they called and wanted payment. I had to go get copy of check to send them. Then just this month they contacted me again to pay the bill. I had to redo sending them a copy of the check. The work was fine, they're back room is lacking.

unknown

I was concerned that my sewer pipe might need replacing after the City of Portland redid the sewer lines on my street since the tore up the entrance to my driveway to repair the City's line.  The pipe is probably 100 years old.  They said the line appeared to be in good shape with no major issues.  They provided a thumb drive of the scoping without my having to request it.  Should my line eventually need to be replaced I will hire them.

When they gave me the bill, however, there were extra charges of $32 for the snake, which I thought was included, and $15 for Personal Protective Equipment, whatever that is. I had not been quoted either of these costs.
I paid the bill in full and then called Lovett to get a resolution. I talked to a person in dispatch who said he would have a manager call me. I did not get a call back. I then sent in a note to their web site requesting a discussion of their charges. I have not heard back.
So .  .  .  my mistake was to not make sure that the original person I talked to was telling me all the charges. I should have said:  ?Are there any additional charges to the ones you have quoted me? ? If the person said no, I would have been comfortable after the job was done with just writing a check for what I had been quoted and telling them to eat the overcharges. If you choose to deal with Lovett (or any other contractor) , and I think Lovett is very technically competent, make sure you have a full understanding of the charges up front. Then stand your ground.

unknown

Angie’s List dispute resolution was an absolute Godsend… I was contacted by a problem-solver at Lovett’s (Carla) within hours of requesting assistance!   Carla was another bright spot in this process, she was warm and understanding, she offered the best possible solution.  I would have updated this review sooner but, unfortunately, a glitch in the mail caused a delay in receiving my relief.  I am now happy with the outcome and have raised the grades to the best reflection of my experience possible.  I had to give B’s where I would have given A’s because I felt it honest to factor in that the frustrations did occur, but let me be clear…  in the end Lovett’s gets an A for problem resolution.  Thank you Carla!

They were so amazing! They came right out after I called ( which was great because I couldn't use the toilet, sink, or shower). First they tried to clear out my line. The fellow that did it tried really hard, but the line was filled with roots ( the line was probably 100 years old). When that didn't work, they gave me a reasonable estimate to replace. And because I needed to go out of town later in the week, they said they would get it done before I left. It was a huge job and included hand digging a 6 foot deep trench in the hot summer sun. I was so amazed by their efforts, and even more amazing was the fact that they were so positive and pleasant to deal with. They worked hard to ensure that my life was disrupted as little as possible. Jaime and Ken were really courteous and had great attitudes. The whole crew was a joy to have working to solve my problem. They got the work done on schedule, with minimal disruption to me and my property. They cleaned up and made it look like nothing had happened at all-- even after having really big heavy equipment on site. I recommend them to anyone who has to replace their sewer line!! It is not a situation I would wish on any homeowner, but Lovett is the best company I could ever have wanted!

unknown

Service was great.  With less than 24-hour notice from me, they were early but willing to wait and took the time to explain to me what happened, and how to fix it on my own in the future.  Price was high.  They had a surcharge for the truck and for safety gear(?)

unknown

unknown

unknown