Get matched with top gas log pros in Kennewick, WA

"Joe, quickly responded to my inquiry about field prepping. I had an uneven field that need to be level and tilled. All my expectations were met. And did a great job on yard cleanup as well. Highly recommended."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Technician (David) arrived well ahead of the scheduled time block (calling first for okay), quickly diagnosed the problem and replaced the needed part. Since the A/C is over 20 years old I was prepared to replace the unit and was relieved that it was a simple repair. David was excellent at explaining what was going on. Will definitely call again when service is needed."

"Perfect, was very professional showed up on time, got the problem fixed super fast"

"Good."

"My fireplace decided to go into alarm mode during the HEAT of the summer! Even though their technicians were BUSY helping people with cooling issues, they made time to squeeze me in. I am forever grateful because the noise was quite loud and irritating! They always go above and beyond! THANK YOU!!"

"Just want to start by saying that the installers of our new pellet stove were fabulous. Professional, timely, efficient, clean and capable. They took extra time to make sure the stove was installed correctly and worked efficiently and quietly. They are the only reason this review has 2 stars. The owners of the business on the other hand are dishonest, misleading, incompetent and our whole experience with them was a journey of frustration and anger. To start, we went into Fire and Water wanting a new mantle for our living room fireplace that had a wood burning stove insert already. Greg, the owner made an appointment to come and see that unit and one we had downstairs to give us a quote. During that visit, he convinced us that our existing unit was unsafe (lie), that our chimney was unlined (lie), that if we had a fire the insurance company would not cover it (lie), and that if we rushed our order that we would be eligible for a $2000 tax rebate on the 2023 taxes (lie). He convinced us that we needed a pellet stove for our upstairs unit or we would not be up to code when we tried to sell the house (misleading and a lie). This was the end of December and he convinced us if we rushed the order and got it in before the end of the year, we could get the tax break in 2023 (lie). When we got to Fire and Water, we spoke with his son Marcus who told us because their computers were down and had been for days, he would have to hand write the quote, and left off the mantle. He said he would be back in contact and NEVER called us back. The only time we spoke to anyone at Fire and Water was when we had to take time out of our schedules and go into the store and then it was never to talk to Marcus again. The mantle discussion was continuously dropped. When we were finally coming up to the time that our unit would come in, we went back into the store to talk about the mantle one more time. I was extremely frustrated by the time as we realized that 90% of what Greg told me was a LIE and we wanted to put the entire project on hold, only to be told at that time that our order was non-refundable (we were not informed of this at the time we put the order in, or we would have waited). Yet, they conversation about the mantle still hadn't happened, and we were were now just going to go ahead with the pellet stove and get done with these dishonest, incompetent imbeciles. When we asked to talk with Greg, we were told "I am not talking with those people." So the owner was too much of a coward to have a earnest conversation with a client. The irony of the situation was that we went into the conversation with wanting 2 units and 2 new mantles. Now we will NEVER being doing business with these people again, and they have lost at least $15K of additional work with us and more with the people we tell about our experience and convince to not work with them either. Please save yourselves the frustration of working with Fire and Water. Unless you know exactly what you want and can use their highly competent installers, don't trust anything anyone tells you in the store. I think they are not capable of telling the truth."