Total Quality Air LLC

1st visit they were suppose to be there at 2-5 so husband got off early to be home by 2 just incase. It was only appointment available. At 4:55 I call because office is closing and wanted to make sure someone was still coming. They said someone is still coming but is going to be late. (which I kind of understand, it was the beginning of summer and everyone was hot) Got another call at 8:00 pm saying they wouldn't be there until 9 and asking if that was too late. We had them still come. After adding refrigerant, He said I needed a leak check. So I called a few days later and explained that we needed a leak check and I needed to pay bill from visit. Lady on phone was very unprofessional and acted like she didn't even work there, but we got it handled and scheduled me for the next Thursday 8am-10. At 10:15, I call. They can't even find me on the schedule, but they promised me one of their guys (they put me on hold and called him) would take an earlier shift 6am-7 if that was okay with me. I said yes. So I got up earlier then I usually do and hung out outside to make sure they didn't wake the rest of the house and waited for them. 7am came and went so I called the office, no answer they do not open until 8. So sat around longer hoping they would show up, then at 8 called again. They assured me someone was on their way. He showed up at 9:15. Didn't bother to say anything, didn't knock on the door, nothing. I went out to the garage (which was open) because I thought I heard someone, and sure enough the guy was already up in my attic. When I saw him he did a head nod but was on the phone so didn't say anything....needless to say, they will not be fixing my leak....way better experience prior years.

Called Total Quality Air first thing in the morning and received a call back within two hours to schedule a technician to come out to repair our heat pump the same day. Carlos arrived within the scheduled time and evaluated the problem. He told me the costs of the repair for my approval. He replaced the non-working fan motor, checked the outside condenser assembly and the system was operational within 90 minutes from when he arrived. thank you for the quick response and repair of the unit. And thank you for the free advice on cleaning the outside unit. Highly Recommend using this contractor.

They come out and do a service every six months. The first few are free. They got here a head of schedule, and were professional. It took an hour.

It was warranty work. They are very knowledgeable, have great communication, and the bid was competitive. There have been no problems at all. It took them about an hour and a half. They were right on time.

They arrived on time, pulled out the old equipment, and hauled everything away. They replaced the new equipment and added the ductwork. They were at all times very professional, polite, answered questions when we had them about the various pieces. We lost our unit when the temperature was approaching 100 degrees.  They managed to work us in and start demolition a day early. After the unit was installed and running, they vacuumed, cleaned surfaces and resealed the attic opening. Our house looked like it had before, with no additional cleaning needed. We would definitely hire them again and highly recommend them to everyone.